Customer Support Area Manager - Mulgrave, Australia - BMW

BMW

Verified Company

Mulgrave, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Our Customer Support teams make a difference every day - through their business acumen and communication skills in working with the BMW Dealer network.

This in an environment that sets no limits to personal development and rewards dedication with appreciation and generous benefits.

Our Customer Support (Aftersales) team is looking for an
Area Manager.

What awaits you?

You will be responsible for assessing business potential, developing business plans and strategy for respective dealerships.
You will be responsible for monitoring quantitative and qualitative results through KPI performance steering and reporting.
You will be responsible for initiating improvement measures across Customer Support activities and monitor successful implementation.
You will drive dealer activities to generate additional sales opportunities for Parts, Accessories and Lifestyle and increased customer satisfaction.

Qualifications & Experience

University qualification in Business or equivalent experience necessary.
Extensive knowledge of business operations at dealer management level.
Strong verbal and written communication skills with exceptional attention to detail, high level of personal presentation with a strong work ethic.
Demonstrated supervisory or management experience in a similar role.
Proven relationship management experience with strong business and commercial acumen.
Proficient in using Microsoft Office.

What do we offer?

Attractive remuneration
Flexible Work policy and practices
Health & Wellbeing initiatives
Lifelong learning & career development
BMW & Mini promotions and product offers
Annual spend on BMW & MINI merchandise
Free onsite parking
Onsite café
Subsidised onsite gym, dry cleaning and car wash facilities
A dynamic, inclusive and sustainable working environment

BMW Group is an equal opportunities employer and takes great pride in fostering and promoting diversity in every aspect of our work life and culture.

We highly regard the skills, knowledge, experience, ideas, perspective and energy our diverse workforce brings into the company.
- _They have valid rights to work in Australia_