Manager - Support Coordinators - Brisbane, Australia - ProCare Australia
Description
$90,000 PA + Super + Leave Loading- WORK FROM HOME with the need to attend the Heathwood office on occasions
- Newly created role to support a rapidly growing business, grow with the business
ProCare Australia are the leading specialist recruitment agency for the community service industry, providing casual, locum and permanent career opportunities.
The Organisation
Our Client is a leading provider of independent NDIS Support Coordination. Supporting clients from the Gold Coast, Ipswich, Toowoomba, Logan, Brisbane and the Sunshine Coast regions.
The Role
The role is a permanent, full time position.
Predominantly WORK FROM HOME - with the need to attend the Heathwood office on occasions
As the Manager - Support Coordinators, you will be responsible for leading and supervising a team of NDIS Support Coordinators.
Key Responsibilities
- Manage, mentor and supervise a team of Support Coordinators, including overseeing their work, conducting performance evaluations, providing feedback, and facilitating professional development opportunities.
- Ensure the delivery of effective and efficient support coordination services that align with the NDIS principles and guidelines.
- Monitor and review the quality and effectiveness of support coordination services, identifying areas of improvement and implementing necessary changes.
- Facilitate regular team meetings, promoting a culture of open communication and collaboration.
- Work closely with participants, their families, and other stakeholders to develop and implement tailored support plans that meet the participant's needs and goals.
- Maintain and foster relationships with community service providers and organisations, promoting a positive image of the organisation and its services.
- Ensure compliance with relevant legislation, regulations, and organisational policies and procedures.
- Work with senior management and Support Coordinators to embed the strategic direction of the organisation.
- Prepare and present reports on the team's performance and outcomes to senior management.
To Be Successful
- Degree in Social Work, Psychology, Disability Studies, or related field are highly regarded but not essential for applicants with extensive experience
- Demonstrated experience in disability support services or a related sector, with experience in a managerial / supervisory role.
- Excellent understanding of the NDIS, including its principles, guidelines, and processes.
- Strong leadership skills with the ability to inspire and motivate a team.
- Superior communication and interpersonal skills, capable of building and maintaining relationships with a wide range of stakeholders.
- Proficiency in conflict resolution, negotiation, and problemsolving skills.
- Strong organisational and timemanagement skills, with the ability to oversee multiple tasks simultaneously.
- Ability to work effectively with teams, including with direct reports and with senior management.
- Commitment to promoting the rights and interests of people with disabilities.
- Empathetic and patient, with a strong customer service focus.
- Ability to remain calm and composed in challenging situations.
- A proactive approach to identifying and solving problems.
- Current valid driver's license and willingness and ability to drive
- Positive Notice Blue Card and NDIS Worker Screening Check and Police Check.
Covid Vaccination _is not a mandatory requirement_
for this role, but is desirable.
Salary and Benefits
- $90,000 + Super
- Predominantly WORK FROM HOME with the need to attend the Heathwood office on occasions
- Professional external supervision
- Wellbeing program
For a confidential chat, reach out to:
Sandie Elatm
Recruitment and Relationship Manager | ProCare Australia
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