IT Help Desk Analyst - Wollongong, Australia - Balance Recruitment

Balance Recruitment

Verified Company

Wollongong, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Primary purpose of the role

The Service Desk Support Officer provides effective 1st tier technical support to IT users state‐ wide by resolving user infrastructure and systems queries directly or by escalating issues to the Senior Support Officer and works collaboratively with key support staff throughout ICT and externally through service providers.

Key accountabilities

Provide tier 1 help desk services in response to user requests for advice or assistance with hardware, network and operating system issues to ensure timely and effective resolution of end user issues
Provide input into the selection of the appropriate prioritisation and allocation of support requirements through the Service Desk with agreed quality and timeliness standards to meet business requirements
Provide advice, quality customer service, training and support to endusers, through the Service Desk function to ensure calls are actioned and completed to customer expectations
Establish and maintain strong customer relationships throughout the organisation to ensure the Service Desk function supports users requirements for resolution of problems/issues in a timely and quality manner
Undertake a range of administrative activities related to the Service Desk function to support all activities and adhere to Service Desk standards, policies and procedures
Foster professional relationships with hardware vendors and service providers to ensure ongoing cooperation

Key challenges

Working independently to identify and resolve technical problems via analysis, lateral thinking and good judgement and in a team environment to ensure effective and seamless service delivery
Providing technical support to a broad range of users with diverse technical issues and levels of expertise
Developing and maintaining knowledge and technical capability across diverse and dynamic hardware, software and technologies

This role ideally will start ASAP so longer notice periods wont work for this 3 month contract.

They are based in Wollongong and some days in the office will be required for training and then ongoing it will be negotiable, If you are ready to start this role and a 2 month contract works for you please submit your resume today to Daniella.

Balance Recruitment is committed to equal opportunity employment. We celebrate diversity and encourage people from all sections of the community to apply.