Customer Service Consultant - Melbourne, Australia - Miller Leith

Miller Leith

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

The Company

Our client is an established Australian business in the retail and wholesale space who have a focus on import and distribution of luxury products with exceptional design.

They have an impressive portfolio of brands and have been experiencing significant growth.

The Role
Key Responsibilities

Answer inbound calls from owners, service agents, and retailers.
Provide product knowledge and educate owners on their machine
Where over the phone resolution is not possible, book services or repairs
Process orders
Data entry and administration within a CRM system (SAP)
Process warranty claims

Skills & Experience

Relevant experience within customer service (phone based), ideally within wholesale/retail
Excellent communication skills, written and verbal
Systems savvy, with the ability to learn new systems quickly
SAP experience highly regarded

Positive can-do attitude with a focus on customer service
Strong problem solving ability
Attention to detail and ability to manage competing priorities

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