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Care Co-ordinator - North Lakes, Australia - Superior Home Health Services

Superior Home Health Services

Verified Company

North Lakes, Australia

1 month ago

Posted by:

Olivia Brown

beBee Recruiter

Description

New Year - New Role?

Are you sick of unrealistically high case loads?
Love being out in your community, working with older Australians?
Wanting to make a difference in the life of others?
Boutique Aged, Disability and Nursing community care.

Superior Home Health Services is a full-offer, community care organisation _providing in home health care with a difference_. Covering most of the Moreton Bay Region, Bribie Island, North Brisbane, Sunshine Coast and Gympie areas. We are currently looking for a motivated and enthusiastic
Care Coordinator to join our corporate support team based in North Lakes (from 1 February 2023).

In this role you will be responsible for liaising between many stakeholders including clients, or their families or representatives, the clinical team, care delivery team, scheduling team, corporate services team, our referral partners, and industry bodies.

You must have previous experience,
at least 12 months, in a similar role.

Your main responsibilities will be to:

Work with the scheduling team to communicate client preferences for schedules and care professionals.
Manage up to 50 Home Care Package clients assisting with funding administrative tasks and procurement of goods/external services.
Provide a courteous, knowledgeable and reliable liaison between clients, the public and staff members, by providing administrative services in order to ensure effective and efficient operations.
Promote a positive relationship with staff and be a source of knowledge to them.
Respond in a timely manner to roster or scheduling of service queries.
Identify changes in client needs and liaise with clinical staff.
Manage the daytoday activities of care coordination, with a flexible and team driven approach.
Display strong customer service skills when communicating by using a professional, courteous, tactful manner.
Ensure notes, correspondence and documentation are accurate and updated in a timely manner
Ensure any concerns/incidents/hazards are dealt with, or escalated, promptly and professionally

To be suitable for this role you must have:

Resilience is essential
this industry is as challenging as it is rewarding
Ability to negotiate with all stakeholders
Excellent and demonstrated customer service knowledge and skills
Strong written and verbal skills along with active listening
Possess, or willingness to undertake, COVID Vaccinations, a national police check, NDIS Worker Screening Check and working with children check as part of the preemployment checks.
Knowledge of current social services sector, including client centered care, is essential
Experience with rostering/scheduling staff would be favourable but not essential

Applicants must hold a relevant qualification with preference given to applicants who hold a qualification in Nursing, Occupational Therapy, or Aged Care.

Job Types:
Full-time, Part-time

Part-time hours: 30-38 per week

Salary:
$ $38.00 per hour

Benefits: