Systems Analyst - Brisbane, Australia - Oracle

Oracle

Verified Company

Brisbane, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Systems Analyst - Healthcare N

Applicants are required to read, write, and speak the following languages: English

Preferred Qualifications

Application Management Services (AMS) provides a proactive and personalized support experience, anticipating users' needs and continuously advancing you towards achieving our clients' goals.

Our experienced associates provide excellent support of Millennium on a 24x7x365 basis. We collaborate with the client IT personnel to streamline functions, troubleshoot and resolve issues, and implement changes as necessary. AMS clients express higher levels of productivity, faster system performance, and increased end user satisfaction.

"For this role Care Delivery/Pharmacy & Orders experience is mandatory"

Key Responsibilities:

Provide venue expertise during client engagement to deliver workflow and solution design to achieve defined benefits.

Consult with clients on current workflows, upgrades, system changes and enhancements and ongoing system maintenance
Provide client partners solution troubleshooting and knowledge transfer
Develop and maintain relationships with clients to provide appropriate escalation of issues, solution knowledge and engagement support
Resolve escalated problems and issues using solution knowledge and expertise
Perform test script execution
People Management Responsibilities (for associates with one or more direct reports):
Seek to understand disagreements, ensure all perspectives are heard and facilitate a plan for resolution.
Delegate the work appropriately, provide clear expectations and follow up to ensure progress and overcome roadblocks. Identify associates and team priorities based on business direction and adjust when needed.
Lead by example and share knowledge and experiences with associates and team. Create a respectful work environment where you advocate for your team, create accountability and recognize accomplishments.
Provide timely feedback to encourage success, ensure accountability and connect opportunities for your associates' development.
Identify the right talent to achieve the desired results. Promote and build a diverse and cohesive team to accomplish objectives and align associates' skills to fill gaps.

Basic Qualifications:

Bachelor's degree in Information Systems, Computer Science, Computer Engineering or Software Engineer
or 4 years relevant work experience
Plus 2 years completed higher education
and/or additional work experience directly related to the duties of the job including:
1 year in healthcare information technology (HCIT) consulting, HCIT support
and/or other client-facing or information technology (IT) solution work experience

Preferred Qualifications:

Experience working with Cerner Millennium

Expectations:

Provide oncall support when needed.
Willing to work additional or irregular hours as needed and allowed by local regulations
Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
Excellent communication skills verbally and written
Perform other responsibilities as assigned

Detailed Description and Job Requirements
Be a part of the E-Business Suite success story. Work with Oracle's world class technology to develop, implement, and support Oracle's global infrastructure.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 2-4 years of related experience in a medium to large network distributed and computing environment. BS or equivalent experience in programming on enterprise or department servers or systems.

Job:
Information Technology

Location:
AU-AU,Australia-Brisbane

Job Type:
Regular Employee Hire

Organization:
Oracle