Customer Service Specialist - Perth, Australia - DFP Recruitment Services
Description
Job description:
Do you want the flexibility to
work from home providing exceptional customer service with all the equipment, training and support you need?
For our client, customers are at the heart of everything they do.
Their mission is to create a connected future so that everyone can thrive, and that's where you come in As they build their team across Australia, we are looking for passionate
Customer Service Specialists who are determined to deliver an exceptional experience to customers.
The Role:
The
Customer Service Specialist will focus on advocating for vulnerable customers and handling various enquiry types, including activities related to Priority Assist faults and services.
This may include following a guided workflow and resolving issues during the inbound call or organising for a Telstra technician to attend the customer's premises.
Key Responsibilities:
- Assist customers in understanding, using, and resolving issues
- Fault restoration and basic billing or account enquiries
- Comply with established practices, procedures, and legislative requirements, including handling customers in vulnerable circumstances
- Identify when a customer is in distress and take appropriate intervention or escalation measures to ensure the recovery of their experience
- Take ownership of issues, offering solutions and managing within designated timeframes
- Availability to meet the operating hours of the business as generated by customer demand
To ensure your success, you able able to demonstrate:
- Previous experience working in a high volume and high functioning environment (call centre experience desirable)
- Proven ability to determine priorities, coordinate resources and make sound business judgements to best achieve the customer and business requirements
- High levels of empathy / problem solving skills
- Exposure to CRM experience is highly desirable
More jobs from DFP Recruitment Services
-
Digital Communications Coordinator
Perth, Australia - 1 week ago
-
Warehouse Manager
Acacia Ridge, Australia - 1 week ago
-
Cad Technician 3D Visualiser
Brisbane, Australia - 1 week ago
-
Aps6 Implementation Project Officer
Geelong, Australia - 1 week ago
-
Contracts and Procurement Officer
Perth, Australia - 5 days ago
-
Project Coordinator
Newcastle, Australia - 4 days ago