Contact Centre Operator - Sydney, Australia - HOBAN Recruitment

HOBAN Recruitment
HOBAN Recruitment
Verified Company
Sydney, Australia

1 month ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

Provide support services for people injured and making claims under relevant Scheme and legislations, including providing information and advice, recording and resolving issues/complaints in line with legislative requirements.


What's in it for you

  • Weekly Pay + Super.
  • State Government Department
  • 35 hours per week
  • 2 month assignment, with potential to extend
- $ $34.50 p/h + Super

  • Based in Sydney CBD

Duties and Responsibilities:


  • Deliver customer support and information via outbound calls to ensure claimants understanding of their entitlements and obligations
  • Capture, manage and resolve frontline claimant enquiries and complaints to ensure outcomes are achieved on time and to the expected standard
  • Educate claimants on legislation, procedures, their rights and responsibilities to improve community awareness
  • Contribute to the identification of trends to support continuous service improvements

Requirements and Qualifications:


  • Strong customer focus with high level of customer experience.
  • Strong written and verbal communication skills
  • Demonstrated ability in handling complex calls and providing solutions.
  • Ability to negotiate and influence on complex matters.
  • Experience with Genesys Cloud and Salesforce Lightening
  • Previous experience within a Department Call Centre is highly desirable
**To apply, you must be an Australian Citizen or Permanent Resident, and be willing to undertake and maintain a current National Criminal Records Check
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