Technology Support Officer - Geelong, Australia - City of Greater Geelong

City of Greater Geelong

Verified Company

Geelong, Australia

2 weeks ago

Posted by:

Olivia Brown

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Description

Technology Support Officer:

Job no: 498664

Work type:
Permanent Full Time

Classification:
Band 5 ($76,355- $86,617 pa)

Categories:
Information Technology

About the role

Work type:
Permanent, full-time

Classification:
Band 5 ($76,355 - $86,617)

Key responsibilities include:

Ensuring all help desk interactions are logged through the help desk software.
Providing efficient and quality installation and support to maintain operational capability of desktop hardware and associated equipment in both an onsite and IT Help Desk environment.
Maintaining and supporting mobility fleet and associated relevant technologies.
Proactively cultivating and maintaining strong team relationships among colleagues on a formal and informal basis across all council functions.
Participating in the out of hours support pool.
Supporting and troubleshooting the tablet and smart phone fleet.

About you

To be successful in this role you will have high level customer service skills as well as understanding of computer architecture including hardware and networks.

Essential Experience:

Tertiary qualification in computing or relevant discipline and relevant practical experience in an IT environment or lesser formal qualifications with substantial experience.
Excellent working knowledge of Windows operating systems.
Ability to effectively develop an understanding of the functions, processes, and procedures of Corporate Systems.
Awareness of server roles and responsibilities.
Ability to gain user confidence with hardware and software and establish a rapport with staff at all levels.

Create our future together at the City of Greater Geelong
At the City of Greater Geelong, we are committed to working together for a thriving community.

We do this by delivering over 130 services to our rapidly growing population and working hard to protect and improve what it is that makes Greater Geelong on Wadawurrung Country such a great place to live, work and study.

We're going through an exciting period of change that will help us serve our community better.

From digital modernisation to the contemporary, sustainable office we've built in Central Geelong, now more than ever is a great time to join our team at the City of Greater Geelong.

Our Community is made up of diverse people from all walks of life, and it's important to us that our workforce represents and celebrates this strength.

We encourage great people from all backgrounds to join us. We encourage authenticity, because inclusion makes us stronger.

If you're excited about working together to create a Clever and Creative Greater Geelong, and joining a workplace where all people can thrive, then hit
apply - we'd love to meet you

A career with us
Central Geelong-based City employees are now based in our new Civic Precinct, Wurriki Nyal. Meaning 'speak and talk together' in local Wadawurrung language.

Wurriki Nyal sets the benchmark for what a sustainable, inclusive and culturally safe workplace can be, including industry leading sustainability standards, a flexible and people-focused design, safe and inclusive spaces and public realm.

We're committed to supporting better accessibility for our customers and our people.

We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you.

We offer:
- salary sacrificing and novated lease options
- cultural and ceremonial leave
- study leave
- paid parental leave (16 weeks primary and six weeks secondary) and superannuation payments on all 52 weeks primary parental leave

IVF, surrogate and miscarriage bereavement leave

- training and career development opportunities
- a healthy and safe environment
- our employee wellbeing program
- corporate membership rates at Swim Sport and Leisure facilities
- unlimited access to LinkedIn Learning

Applications and Enquiries

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared._

Advertised: 18 Mar :00 AM AUS Eastern Daylight Time

Applications close: 24 Mar :55 PM AUS Eastern Daylight Time