Customer Service Manager - Canberra, Australia - Fujitsu

Fujitsu
Fujitsu
Verified Company
Canberra, Australia

4 weeks ago

Olivia Brown

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Olivia Brown

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Description

Location:

  • Canberra
  • Australian Capital Territory
  • Date Published:


  • 20-Apr-2023

  • Job Reference:
BH-15096


We are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us.

We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.


About the role

  • The Customer Service Management team plays a key role in maintaining a strong productive relationship with our customers. We are currently seeking a Customer Service Manager to work on a National Defence contract which supports over 100,000 Defence Personnel.
  • Contract provides desktoprelated services across more than 450 locations around Australia including warehousing and asset management, VIP support, project services, formal messaging, and audiovisual services.
  • Customer Service Managers at Fujitsu focus on four key challenges delivering to all service level obligations, developing effective relationships and teams, innovating and improving productivity, and growing and transforming the services business w

About You

  • Experience in ICT Service Management
  • Track record of developing effective relationships with the customers and your teams
  • Providing innovation which leads to improved productivity, as well as growing and transforming both the customer and our business.

Why Fujitsu?


We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion.

We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.

We call this
-
Be Completely You.

  • We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
  • We offer tailored career paths across our global organisation to support your professional and personal growth.
  • Our customers trust us. We have an excellent reputation across the region and globally.
  • Best in class reward and recognition programs flexible work, volunteering leave and more.
  • We live our values of aspiration, trust and empathy, all day, every day.
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