- Support senior leadership with driving department initiatives, projects, budget adherence
- Taking ownership of department deliverables while ensuring adherence to company and department policies and procedures relating to AML, Data Governance and Outsourcing
- Managing the client integration process and ensuring the experience is professional and positive for all parties involved.
- Manage as appropriate any sensitive or escalated queries/concerns from Clients, Investors, Fund Managers or internal MUFG Departments adhering to a high quality standard.
- Manage and own the individual performance of direct and indirect reports through regular one to one meetings, regular performance discussions, career coaching and development as requested, annual performance reviews as per company standards. Assist direct reports with the performance management and development of their teams. Foster a professional environment of encouraging personal and professional development.
- Be part of internal AML framework and participate in regular service review calls with assigned Client(s), CSMs, and other internal departments.
- Champion initiatives within your team, encouraging participation, constructive feedback and idea generation from the team members.
- Support and Promote MUFG's core values of Trust, Challenge & Empowerment, Passion for Clients and Openness and Honesty
- Diploma or Bachelor's degree preferably in a business-related field or related experience
- Internationally recognized AML designation is preferred.
- 7+ years of AML in financial services, fund administration, asset management, banking or client service with minimum of 5 years in a managerial capacity
- Proven experience in Strategic Project Management in the AML environment
- Demonstrate an ability to work independently and collaboratively to solve complex issues and provide, guidance, assistance and training when required.
- Client/customer service management experience and the ability to defuse client concerns and find solutions
- Extensive experience and knowledge of AML
- Proven people leadership skills
- Strong PC-based experience.
- Proven organizational skills with ability to effectively manage multiple priorities and meet deadlines
- Professional written and verbal communication skills when dealing with Clients, Investors, colleagues
- Demonstrate business logic and risk adverse approach to resource management and operations
- Demonstrate team management experience in AML, fund administration or related industry..
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Senior Associate Director, Investor Operations, AML - Sydney, Australia - MUFG Investor Services
Description
Job DescriptionAt MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.
MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.
We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.
MUFG is an equal opportunity employer.
