Ict Desktop Support L2 - Brisbane, Australia - Northbridge Recruitment

Northbridge Recruitment

Verified Company

Brisbane, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

FT Contract

Incident Desktop Support
Excellent Communication skills

Desktop Support / ICT - Brisbane

About the Role:

The role will include a diverse range of Desktop/ Service Desk suppoort.

Ideally you will have hands on experience in any or all of the following (the more the better:
Level 2/3 Service Desk Resources

Win10/Office 365 administration experience in an Enterprise Domain environment
Broad troubleshooting experience on desktop, laptop, mobile devices (common smartphones and tablets), and supported vendor products and services
Broad technical knowledge of systems and networking (inc. switches, routers, and firewalls)
Broad server configuration experience
Administering servers and Active Directory/Group Policy
Capabilities of providing functional leadership for Level 1 & 2 Engineers and driving outcomes for projects

To be successful in our business you must have the following qualities:

Strong verbal and written communication skills (majority of the work is phone support)
Have worked on a help desk prior and understands ticketing and general support framework
Knowledge of user management either via Active directory or the preference is Microsoft Azure environment