Collections Officer - Mascot, Australia - Shine Recruitment

Shine Recruitment

Verified Company

Mascot, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Shine People Solutions, an Aboriginal-owned business, is currently recruiting on behalf of a company that specialises in providing office supplies, furniture, technology and workplace solutions to businesses and organisations across Australia.

In this role you will be responsible for:

Taking ownership of a complex ledger and managing the reduction in aged debt through collection activities
Supporting Accounts Receivable Manager with weekly operational reports
Leading ledger review sessions with Accounts Receivable Manager and Sales Account Managers as required
Support to coach, train and develop new Collections Officers in the team
Reducing the aged debt in line with the agreed targets
Working with internal teams (such as Banking team) to manage account reconciliations as required
Escalating and liaise with internal departments in relation to disputes on customer accounts
Building relationships internally and externally to keep customer satisfaction high whilst maintaining a low balance on the aged debt
Reviewing and escalate customer disputes
Handling inbound/outbound calls regarding issues on a customer's account

If you are interested in being part of a team that values diversity and is committed to supporting the growth and development of First Nations people, we encourage you to reach out to learn more about how our client's champion inclusion and community engagement.