Client Services Assistant - Melbourne, Australia - Boston Consulting Group

Boston Consulting Group

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

WHAT YOU'LL DO:

Reporting to the local Operations Services Senior Manager, the Client Services Assistant will work effectively as part of the Client Services Team, to carry out a diverse range of office and administration tasks to ensure the seamless running of daily operations.

Responsibilities will include coordinating office logistics, meeting room requirements, and events, maintaining office facilities, general office administrative needs, and reception support.

Employment type:
Full time, 12m fixed term contract

YOU'RE GOOD AT:

Administration

Liaise with Building Management and security on relevant issues
Log maintenance requests cleaning, back of house and general office maintenance issues
Purchase and stock control of corporate stationery, business cards, letterhead etc.
Prompt response to Client Services distribution inbox
Provide assistance with bulk photocopying, binding, large mail outs and ad hoc admin tasks as required
Issue and monitor distribution of security & visitor access passes
Ad hoc tasks and specific requests to ensure efficient running of the office

Reception Coverage

Provide coverage at the reception desk and client reception area
Ensure reception and front of house is maintained to a high standard at all times

***:
Meetings and Functions Support

Act as a key point of contact in ensuring the Client Services Team coordinates internal and client meetings efficiently
Prepare meeting rooms for staff and client events as per booking requests; including configuration of tables and chairs, AV equipment, ordering and set up of food and beverages, cutlery, crockery etc.
Tidy and reconfigure rooms at the conclusion of meetings
Assist with office related events and functions including set up, catering and other requirements as needed

Amenities Management

Replenish fruit, snacks and stock each morning
Ensure kitchens and utility point areas are clean and tidy as required (c: 2 times per day)

Other

Attend and participate in ANZ Client Services and ANZ Operations Cohort meetings
Assist with expenses as needed
Assist with preparation of presentations for office meetings as required
Other duties as communicated by the Operations Services Senior Manager or requests from other BST cohorts
Back up of other Client Services roles as required

YOU BRING (EXPERIENCE & QUALIFICATIONS):

Experience in reception, office administration, hospitality or similar
Intermediate technical skills (Outlook, PowerPoint, Excel, and Word)
Sound organizational skills, with the ability to prioritize and time manage competing deadlines effectively
Strong interpersonal and communication skills
Proactive nature; willingness to assist others and identify continuous opportunities for improvement
Solutionoriented attitude; you possess a strong focus on providing excellence in service delivery and employee/client experience
Demonstrate honesty, integrity, and respect for others

Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively.

We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.