Customer Service - Laverton, Australia - Cars24

Cars24 Laverton, Australia

4 days ago

Full time

Description

CARS24 is a global used vehicle e-commerce platform. The company originates in India, where it is the largest player in used vehicles. Australia, along with Dubai, Saudi Arabia, Indonesia and Thailand are priority markets for 2022.

In Australia, our mission is to transform how Australians buy cars. Our plan is to win the consumer first. We want to transform how used cars are being bought here. Imagine a truly Amazon-like experience where you can search, buy, get financing, insurance, and warranty fully online. The car shows up at your doorstep to either love or return at no cost.

About the role:

Do you love cars? Love delighting customers? Join our founding team that will change the way cars are bought and sold in Australia

As a Contact Centre Specialist your biggest job will be to delight and amaze our customers when responding to them as they research cars, buy them, or need after-sales support. You will be supported by an enthusiastic, energetic team of people who are also customer-first, and you will receive all the necessary training you need to succeed in this role. We are looking for people with a genuine passion for customer service first and foremost - coupled with a positive outlook, and proactive "can-do" attitude. You will need a great phone manner and excellent email, chat, and social media skills. This role will require weekend and after-hours work based on a rotating roster.

We are open to considering candidates from all over Australia for a remote opportunity

Responsibilities:

Be the face and voice of Cars24 to our customers when speaking with them
Go above and beyond to delight and amaze our customers, with a warm attitude, exceptional communication skills and a highly professional demeanor - so much so that they would want to tell their friends all about their experience with Cars24
Be able to build trust with your customers by being responsive, reliable and communicative, and proactively help resolve customer issues on the spot - no problem is too hard for you
Liaise closely with the customer operations team to ensure the right car is prepared for delivery
Liaise closely with the customer operations team and ensure all paperwork required to complete the sale is completed smoothly, with minimal hassle
Be willing to learn about the different buy/sell processes in every state
Be willing to learn how to explain various car features to customers; we will provide training to guide you
Help shape and support the development of customer-facing processes in our new business - we're writing the playbook as we go
Customer satisfaction metrics will be your performance indicator

Requirements:

At least 2-3 years customer service experience in a contact centre or well-known retail environment, where you also engaged with customers over the phone, email, live-chat or any other channels in English speaking countries.
A customer champion outlook - you take seriously the role of being the voice of the customer within the organisation and nothing less than 100% satisfaction is good enough for you.
You're a solid team player who is revving to do something different and be a part of a team that will change how cars are bought and sold in Australia
You're aware of the highs and lows of start-up life, and are willing to be part of our journey and take on tasks that we might need your help with
Self-starter, autonomous - you proactively own your space and can act with minimal instruction. The tenacity and commitment to take us from start-up to scale-up.
A creative problem-solver, able to work outside of expectations and processes across the organisation to generate solutions for our customers.
Car knowledge (nice to have) - you know the ins and outs of most makes and models and can confidently answer any questions about it
You are flexible and are willing to work after hours and weekends, based on a rotating roster (8am - 8pm over 7 days a week AU hours)
MUST BE AVAILABLE TO WORK ON A ROTATING ROSTER

Benefits:

Competitive pay: full-time salary ABOVE market rates with AMAZING employee benefits
Ground-up opportunity: build a big business from scratch and shape the strategic direction of the market, changing the way Australians buy cars
Amazing people & network. You are not alone - we keep standards high for anyone who joins us here. Be a part of a fun, energetic team with a "can-do" attitude

At Cars24 we don't just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our customers and our community. We are proud to be an equal opportunity employer.

Customer Service

2 days ago

Veritas Recruitment Pty Ltd Laverton, Australia

**Work Type**: · - Temporary - Full Time**Work Mode**: · - Office**Industry**: · - Call Centre & Customer Service**Location**: · - Laverton - Victoria**Salary**: · $ $36.00 Hourly · **Reference**: · - BH-25944**About Temp Assignments** · We are actively looking to grow our succes ...
Customer Service Coordinator

5 days ago

William Adams Laverton, Australia

William Adams Cat Rental StoreTM operation began business in Victoria and Tasmania in 2000. We rent Caterpillar products to the construction, mining, quarrying, agricultural, and marine markets. We have developed our successful business on the back of quality equipment, convenien ...
Administraion/ Customer Service

1 week ago

Flexi Personnel Laverton, Australia

Our clients are currently seeking Administration/ Customer Service staff to join their office teams. · These are ongoing roles ranging from 3-5 days per week with some flexibility around working hours. · As the successful applicants your duties will include, but not be limited to ...
Customer Service Team Leader

4 days ago

Toll Group Laverton, Australia

Company Description · Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. · We provide specialised i ...
Sales and Customer Service Consultant

5 days ago

Superior People Recruitment Laverton, Australia

**We are looking for an enthusiastic, capable, and driven Sales and Customer Service Consultant to join a growing team.** · The role requires you to be a self-motivated individual who isn't afraid of a challenge. Your ability to multitask will set you up for success in this role. ...
Aps 5

1 week ago

Australian Government Department of Defence Laverton, Australia

$78,143 - $83,700 (plus Super) · - Laverton - VIC, Melbourne CBD - VIC, Southbank - VIC · **The Role** · The Regional Service Assurance Officer works within the regional team that leads the Assurance and Governance services for their respective Region. They will lead the performa ...
Parts Advisor

4 days ago

William Adams Laverton, Australia

With over 90 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry. · Right now, we have a p ...
Parts Advisor

5 days ago

William Adams Laverton, Australia

With over 90 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry. · Right now, we have a p ...
Pre-delivery Service Advisor

1 week ago

Paccar Laverton, Australia

**ABOUT US** KENWORTH DAF** Melbourne is a leading heavy duty truck dealership representing the KENWORTH and DAF brands and is located close to the Western ring road and in the centre of Laverton's transport hub. Our culture is what sets us apart - much like the trucks we sell, i ...
Store Team Member

1 week ago

WLiving Laverton, Australia

**At BIGW, a job is never just a job.**: · It's the start of something bigger. There are over 15,000 of us, in the biggest cities and the tiniest towns. And each of us has an important role to play. If you have a passion for great customer service, a desire to make a real differe ...
Paclease Fleet Service Manager

12 hours ago

Paccar Laverton, Australia

**ABOUT US** PACCAR Financial and PacLease **provides financial services and leasing products for purchases of PACCAR's vehicles through an extensive dealer network throughout Australia. · **THE OPPORTUNITY** · An exciting opportunity has become available within the PacLease Team ...
Service Manager

4 days ago

William Adams Laverton, Australia

We are currently seeking an inspiring leader to take on the vital position of Service Manager of our Laverton branch. You will be a strong collaborator who thrives under pressure and is focused on HSE, people and our customer's needs. · **ABOUT THE ROLE** · We have an exciting le ...
Leading Hand

3 days ago

William Adams Laverton, Australia

We are now seeking a highly motivated, hands-on and customer focused **Team Leader **to lead, coach and develop an assigned team of Diesel Technicians. This role is based at our Laverton Service Workshop, working a 7x7 roster. · **Reporting to the Service Supervisor, this role wi ...
Service Supervisor

4 days ago

William Adams Laverton, Australia

With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry. · We now have a rare ...
New Vehicle Clerk

3 days ago

Velocity Vehicle Group Laverton, Australia

Permanent full time position based at Laverton · - Opportunity to grow and build your career · - Friendly team environment · **About us** · Daimler Trucks Laverton is one of Australia's largest Daimler Truck dealerships and a part of the Velocity Truck Centres. Daimler Trucks Lav ...
Customer Excellence Coordinator

1 week ago

Saputo Inc. Laverton, Australia

At Saputo, our best comes from our people. We're a talented and caring team with a longstanding history of excellence. Since our first days delivering cheese on a bicycle, we've grown into a leading global dairy processor by staying true to the culture that defines us. Each of ou ...
Sales Assistant

4 days ago

Liquorland Laverton, Australia

**Want to join a local leader in liquor?**: · We're Liquorland. A working day here is as varied as the range of local and imported brands you'll offer customers. It's a chance to be part of your local community's life-moments, the big ones, and the everyday ones; that's unique to ...
State Operations Supervisor

4 days ago

Komatsu Forklifts Australia Laverton, Australia

Komatsu Forklift Australia promote, sell, hire and service the full range of Komatsu Forklifts through to 25 tonne with niche products also available to ensure that we have the right solution for our customer's needs._ · **The Opportunity**: · A fantastic new role is available fo ...
Customer Claims Coordinator

1 week ago

Saputo Inc. Laverton, Australia

At Saputo, our best comes from our people. We're a talented and caring team with a longstanding history of excellence. Since our first days delivering cheese on a bicycle, we've grown into a leading global dairy processor by staying true to the culture that defines us. Each of ou ...
Café Supervisor

1 week ago

Favor & Grace Laverton, Australia

We are looking for a Part time superstar Café Superviosor join our small team at Favor and Grace cafe. · To be successful in this role you will have experience in managing a café while being a rockstar barista. · This role will be hands on and will place a critical factor in the ...