Business Support Specialist - Sydney, Australia - DLL

DLL

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Our Organisation
DLL is not your average financial services company. In fact, we are above average in almost every way.

With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we are doing something right.

And, while most companies survive fewer than 20 years, 2019 marked our 50th.

We collaborate with manufacturers, suppliers, and businesses in more than 30 countries to enable the acquisition of equipment, technology and software that companies need to contribute meaningfully to their communities.

We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world.

At DLL, we are committed to making sure that all people, regardless of their race, ethnicity, gender, sexual orientation, age, religion, physical characteristics, or mental abilities, feel welcomed and encouraged to be their authentic selves.

We strive to create an inclusive environment that is reflective of the communities in which we operate. Come see what all the excitement is about

Your Function

As Business Support Specialist, your role will be to ensure that all Commercial Finance transactions are processed in a timely and accurate manner in compliance with company policies.

You will support the Account Managers in delivering new business volume targets and meeting risk cost budgets and portfolio administration targets and be a first point of contact for all Operational enquires for our dealer and Vendor network.

This role reports to the Business Support Manager - Commercial Finance.

Your day-to-day responsibilities will be:

Effectively communicate and collaborate as a team to achieve daily tasks. Strong attention to detail, numerical skills, good understanding of documentation, banking and settlement procedures in financial services environment. Identifies simple and efficient solutions.
Ensure all documentation is accurately recorded and is compliant with De Lage Landen standards and to ensure all operational tasks and duties have been met within a time frame.
Applies agreed business procedures to ensure strict compliance with company policies, including completion of all training requirements.
Champion constant process improvement and automation across the business, improving efficiencies, accuracy and customer service.
Undertake other operational tasks as directed by the Team Leader.
Identify and resolve problems before they impact on DLL, customers, dealers and/or vendors.
Excellent understanding of various vendors and their different subsidy programs and requirements.

Documentation and Onboarding

Interpreting credit approvals and issuing Letters of Offer
Collaborating with credit and legal team to ensure all conditions are met, relevant documentation issued and executed via DocuSign
Liaise with 3rd party financiers for execution of Deed of Priorities, Deed of Release etc
Lodge Master PPSR and ALLPAP registrations
Customer Onboarding and training
Supplier set ups and compliance checks

Releases and Settlements

Recording of approvals received from Dealers/Vendors in a timely manner in line with business requirements
Liaise with other business functions (Credit, Sales & Legal) to ensure correct execution of requests
Review of requests received to ensure completeness and accuracy
Ensure all requests are accurately actioned & booked into system within agreed time frame
Attend to Floor Plan administration requests received through FM box and by phone
Data entry and adhoc requests

Payment Allocation & Reconciliation

Accurate identification & allocation of daily payments received
Reconciliations requested by internal & external stakeholders
Completing adhoc requests including but not limited to payment reversals, waives & any other payment related request

Your Profile

Prior exposure to vendor finance and understanding of Commercial Finance process
Ability to suggest improvements to systems and processes
Ability to effectively share knowledge
Excellent communication skills (verbal & written)
Must be a team player but have the ability to work autonomously
Shows initiative
Able to work in a very fastpaced environment and adapt to situations
Ability to identify and meet internal and external customer requirements
Ability to develop and maintain relationships with internal and external clients
Timely & accurate computer data entry
Intermediate to advanced computer skills
Strong attention to detail
A strong negotiator
Ability to prioritise and work with minimum supervision
Good time management with ability to manage conflicting demands and meet deadlines
Experience in data entry & outbound phone calls
Previous experience in operations, customer service and collections is desirable