Debt Collection - Ingleburn, Australia - Supagas Pty Ltd

Supagas Pty Ltd

Verified Company

Ingleburn, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Professional Team

Systemised processes
Large Stable Business

About the Company

Supagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium.

We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality product in the highly competitive market.

About the Role
We are currently seeking an enthusiastic, confident and vibrant

Debt Collection Team Leader you will have a opportunity to thrive in a positive and fun atmosphere where everyone is valued and recognized for their efforts, This is a fulltime position, working with our Corporate Team based in our head office in

Ingleburn.

Key Duties and Responsibilities Include:

Daytoday Credit Control & Debt Collection activities managing his/her own ledger
Proactive outbound Customer collection calls/activity (verbal, nonverbal) utilizing collection procedures and policy guidelines to achieve cash flow and KPI targets
Managing endtoend debt collection functions which includes but not limited to:
Account/Invoice reconciliation
Dispute resolution
Incoming phone calls where customer wants to make a payment
Complete and submit DCA & Bad debt write off forms to Corp Admin
Placing account on Stop supply where applicable
Clearing unapplied Cash/credits to reduce debt
Allocating open credits to clear debt
Liaising with the Banking Team for any misallocations of payments.
Manage reduction of aged debt and bad debt provision by closely working with the customer, branches, and other internal/external stakeholders.
Ensure compliance with relevant legislation including privacy laws, accounting standards, ACCC guidelines and company policy
Managing daytoday debt collection supervisory functions which includes but not limited to:
Managing the National AR Inbox and PPSR
Monitoring the collector's adherence in the phone system (Log in/Log out)
Manage and maintain an attendance for the national debtor's team
Will be the first point of escalation when collectors need assistance in managing queries of complex nature
Leading others to implement better approaches to address challenges and opportunities
Will serve as the 2IC in the absence of the Debt Collection Manager
Drive and conduct extensive training with the newly hired Debt Collection Officers
Participate and in some occasions drive Monthly Team meetings via the National Debtors Team
Will assist Debt Collection Manager in reenforcing processes to the team to maximise collection and reduced overdue debt.

Key Skills and Experience:

Embody the 'Yes We Can' ethos in all aspects of the role and responsibilities
Adapt, promote, and encourage a Safety-First approach
Compliance to all Supagas policies and procedures at all times to represent Supagas in a positive and professional manner.
Compliance and adherence to all relevant Australian State and Federal Laws and the applicable standards, policies, and procedures

Communication and Relationships

Actively develop good relationships with key stakeholders
Resilient, empathetic, collaborative, detailoriented, and selfmotivated with excellent organisational, time and project management skills
Develop and maintain strong relationships with peers, customers, and other stakeholders
Working with the Debt Collection Manager to update systems and policies, monitor results and input into strategic development
Good track record of achieving and exceeding targets and KPI's.
Challenge the status quo and promote best practice and continuous improvement.
Adhoc projects/tasks as required from time to time

Benefits