Ict Services Leader - Adelaide CBD, Australia - RTG Pty Ltd

RTG Pty Ltd
RTG Pty Ltd
Verified Company
Adelaide CBD, Australia

1 week ago

Olivia Brown

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Olivia Brown

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Description
Join an organisation to make a difference in the future of education

  • Lead a close knit team of passionate employees
  • We believe in our people so we support their ongoing career development
We're seeking an

ICT Services Leader (On-site) to provide strategic and operational leadership that enhances teaching and learning within one of RTG's customers, a dynamic K-12 private school. This is a core leadership role within the school leading a team of RTG onsite staff as well as other remote resources. You will be responsible for planning and strategy, operational and project management, customer satisfaction, and people coaching and development.


Why join us?

  • We are agile and nimble and provide our people with challenging work whilst providing worklife balance.
  • We are a valuedriven organisation and our latest value is 'constantly developing' as our culture is one that encourages being curious, open, and reflective and learning and helping others to learn.
  • We embrace diversity and individual talents, strengths, and differences. We listen and give importance to everyone's views.
  • We care for the wellbeing of our employees offering EAP assistance, Birthday Leave, novated leasing, salary sacrifice, employee discounts on health and fitness products, electronic items, movie tickets, and many more

Key Responsibilities:


  • Lead in all aspects of digital development including the implementation of the digital strategy.
  • Work alongside the senior management and chair the Technology Committee, ensuring that the technology environment is capable of supporting the objectives and goals of the business.
  • Develop an annual technology roadmap and operating budget and monitor the implementation of these to ensure that financial targets are met.
  • Drive and manage projects and service delivery activities to ensure successful delivery including ongoing support and training.
  • Lead your team to deliver consistently superior customer services that are continually improved.
  • Implement and manage operational procedures for the management of all digital systems, equipment, subscriptions, and other technologies.
  • Establish SLAs and XLAs that reflect the needs and outcomes of the client and lead the team in achieving these and building on these to outperform user expectations

About YOU


We would like to hear from high performers with exceptional stakeholder management skills and the desire to exceed client expectations.


You will bring with you:

  • Experience and knowledge of endtoend IT support functions including service desk ticketing and escalations, systems administration, enterprise security, and LAN/WAN migrations
  • Experience managing the provision of ICT support services for clients.
  • Broad background and knowledge of endtoend ICT support functions including service desk ticketing and escalations, Mail (Outlook/Exchange), Teams, Share point, systems administration, enterprise security, backups, LAN/WAN migrations, web, VOIP (Voice over IP), etc.
  • Understanding of cloudbased delivery platforms and services such as Microsoft Office 365, Azure and Google for Education
  • Problem management skills and the ability to ensure technical problems are managed effectively
  • Experience with project management or Microsoft/Mac implementations
  • Experience working for a managed services provider is preferred but not essential

About RTG
RTG is an Australian-owned national Consulting and Services business that commenced in 1985.

Our cohesive team provides consulting services, solutions, and day-to-day support mainly in 'care' industries such as education, the aged, health care, and not-for-profit.


We believe in what our customers want to achieve and how we can partner with them to Make a Difference in reaching those outcomes.

Our high customer net promoter scores are a testament to our team's expertise and attitude.

Our people are driven by the fact that
- we can make a difference/ an impact on something meaningful - technology is the enabler, not the outcome._ Our focus is on people and what they want to achieve and then how we can collaboratively develop a plan forward.

  • BECOME PART OF OUR DYNAMIC TEAM AND HELP US DRIVE STRATEGIES, SOLUTIONS, AND SUPPORT THAT ENSURE OUR CUSTOMERS HAVE THE ULTIMATE TECHNOLOGY EXPERIENCE_
**Please Note
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