Jobs

    APS5 Complaints Officers - South Penrith, Australia - Chandler Macleod

    Chandler Macleod
    Chandler Macleod South Penrith, Australia

    1 week ago

    Default job background
    Casual/Holiday
    Description

    Chandler amcleod are recruiting APS5 Complaints Officers for our federal Government client.

    Casual contract until 20/5/2026

    Eligibility/Security Requirement:Ability to obtain Baseline Clearance

    Duties:

    • Assessing and monitoring complaints or reportable incidents and other regulatory intelligence
    • Managing a caseload of complaints or reportable incidents.
    • Assessing and escalating cases for investigation and other action.
    • Developing and maintaining relationships with external stakeholders including other governmental/ regulatory bodies, and service providers.
    • Providing education and training to providers in relation to identifying incidents, preventing and effectively responding to abuse and neglect of people with disability.
    • Prepare complex and/ or sensitive reports, documentation, briefings and submissions.


    Your profile will demonstrate:

    • Demonstrated experience in similar roles.
    • Experience with disability, regulatory bodies and government are highly advantageous.
    • An understanding of vicarious trauma which may occur through conversations with providers and participants and/or when reading documentation where distressing information may be disclosed.


    Eligibility requirements:

    • Australian citizenship (mandatory).
    • Successful candidates are required to undertake a Police Records Check prior to commencement of employment.

    If you are interested and match the above criteria, please apply within or email directly

    At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.

    You can read more about our commitment to diversity and inclusion at

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