Customer Service Officer - Sydney Kingsford Smith Airport, Australia - Star Aviation

Star Aviation
Star Aviation
Verified Company
Sydney Kingsford Smith Airport, Australia

2 weeks ago

Olivia Brown

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Olivia Brown

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Description

Introduction:

Star Aviation is Australia's most dedicated ground handler, servicing 19 airline partners across ten airports Australia-wide. We're big enough to manage, yet small enough to care


Description:


As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in in a seamless manner.

Being the 'face of the company' to clients and passengers, you will put the customers' needs at the heart of all required tasks.

Service Delivery

  • Ensure you operate in a safe environment and demonstrate a clear understanding of the Health and Safety policies and procedures
  • Politely welcome passengers as they arrive at the terminal counter
  • Compare information on tickets with passenger data to ensure it all matches and is correct
  • Check bookings and issue boarding passes
  • Educate passengers about airport security protocols and luggage allowances
  • Safely direct passengers to the correct gate for their flight
  • Represent both the Airline and Star to the highestlevel ensuring customer satisfaction
  • Ensure the safe and secure operation of all equipment
  • Perform Boarding Gate duties including public announcements as per our client's requirements
  • Complete Passenger Marshalling duties maintaining a safe and secure environment as per our client's requirements
  • Action basic administration duties

Skills and Experiences:


  • Clear communication and good interpersonal skills
  • Ability to perform all duties at a high standard of customer service
  • A valid driver licence
  • A valid Aviation Security Identification Card (ASIC)
  • Experience with Aviation/Airline industry desirable
  • Relevant Airline specific training modules and courses
  • Caring approach to dealing with people
  • Excellent organisation and time management skills
  • Strong ability to multitask, priorities and meet deadlines
  • Customer focus to deliver exceptional service
  • Ability to adapt to changing priorities and situations
  • Able to work well in a fastpaced team environment
  • Health and Safety Training
  • Manual Handling procedures
  • Conflict resolution skills
  • Proficient in report writing, in plain and clear English
  • Intermediate skills for Microsoft Office Suite
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