Shared Services Team Leader Leichhardt Full Time - For Health Group

For Health Group

Verified Company

Leichhardt, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Full time

Description

The Company

ForHealth Medical and Primary Dental Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 70+ medical centres and 1300+ independent health practitioners. Our independent health practitioners offer their patients a lifetime of holistic care and provide 7+ million patient consultations annually. We are proudly part of the ForHealth Group.

The Role
Reporting to the Head of People Operations and Talent, you will manage a team of 3 Shared Services Coordinators. This is a Hybrid role with 3 days WFH and 2 days in our Head Office based in Leichhardt.

You will provide structure and guidance to a team of Shared Services Coordinators who are providing good quality and accurate administrative support to the business.

Through utilising the Human Capital Management system (Ceridian Dayforce) you will have ownership over master data accuracy and the day-to-day execution of operational tasks.

The Shared Services team will be the custodians of the process/functionality of the system including the modules of onboarding and workforce management ensuring access is in line with roles and responsibilities and corporate governance is maintained.

About You

Qualified in HR or Business or related field
Previous experience within a People & Culture function in an administrative capacity preferred
Demonstrated strong administrative and customer facing experience
Previous experience utilising and administering HRIS system/s
Previous experience with Ceridian Dayforce and Service Now is advantageous but not essential

Key Responsibilities

Provide direction to team members to ensure that all customer inquiries are rightfully attended to on time and in line with standard operating procedures
Assist fellow team members to balance workload and assist where possible
Organising the work of Shared Services team members and communicating with them their goals
Observe performance of team members to identify their strengths and weaknesses and make arrangements to support their improvement.
Provide assistance to team members experiencing difficulties in the discharge of their duties by providing regular feedback and coaching
Create and implement work procedures that will enhance the departmental service delivery, operating procedures and standards
Support the Head of People Operations and Talent in the development and roll out of key strategic objectives
Ensure correct set up and maintenance of master data changes or new documentation with high level of confidentiality.
Support in the creation and maintenance of reporting dashboards and team metrics
Provide advice and support to the business regarding HRIS processes and procedures
Ensure all enquiries are addressed in a timely manner
Develop strong knowledge of relevant Awards and legislations
Maintain employee documentation and maintain employee personnel files
Maintain accurate and up to date trackers and compliance registers
Ensure all documentation complies with P&C Policies and revising with Hiring Management where necessary
Assist managers to understand contract generation process
Work with Ceridian Dayforce on troubleshooting and system limitations
Roll out training initiatives across the business on HRIS system and operational efficiencies
Receive and act upon formal requests for information (e.g. from insurance companies, Centrelink, banks)