Collections Officer - Melbourne, Australia - ScotPac

ScotPac

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Banking & Finance
Credit & Collections

We're on the look out for a Collections Officer to join our Melbourne team and help give our clients every chance of success.

This would be the ideal role for someone who has extensive experience in Debt Recovery and Collections calls, is customer service orientated and is looking for a change.

Our Purpose

We are on a big journey at ScotPac pushing the boundaries of SME lending.

We started our journey over 30 years ago with a very relationship focused approach helping the SME market with their cashflow requirements.

Customer relationships remains in our DNA.

We want to make it even easier for businesses to obtain the finances that they need to thrive and grow in today's marketplace with disruptive experiences and products.

How you'll make an impact:

In this role, you will help protect ScotPac's exposure by carrying out debt recovery, whilst simultaneously striving to give best possible service to our clients through effective collection calls, and the speedy and accurate response to queries.

What you'll do:

Manage the Collections Activity on a portfolio of clients including issuing letters of demands
Handle client account status and centralised debtor queries
Coordinate the resolution of payment defaults and late payments
Assisting in possible legal action against delinquent clients
Manage risk by escalating to the Collections Manager any accounts where there are concerns as to the collectability
Monitor and report on client arrears
Assist the wider Shared Services team when required

What you'll bring with you:

Previous experience in customer services, debt recovery or collections
Strong customer service skills with a customer centric mindset
Excellent problemsolving skills with a solutions focused approach
A positive cando attitude with the ability to work autonomously & as part of a team
Strong communication skills with a proven ability to build and maintain strong internal and external relationships
Excellent organisational and time management skills
Collaboration skills with ability to build good working relationships across customer base and the organisation
Results driven mindset, with ability to take on personal challenge of driving and delivering business results and outcome

What We Bring:

An opportunity to gain valuable experience with guidance and mentorship from leading industry experts
We support all types of flexible working that allow you to balance your work, your life and your passions
Wellness benefit centered around your physical, mental, financial and social health including a $299 allowance to spend on your health each year.
Birthday leave
Leave incentive policy
Mental Health Relief Day
Paid Parental Leave
Collaborative and inclusive culture everyone is friendly and happy to help
Support of ongoing professional development and professional certifications
Charity events with all donations doubled by the company
2 days volunteer leave per annum

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