Service Coordinator - Clayton, Australia - William Adams
Description
A very exciting opportunity has become available for a
Service Coordinator to join our busy Clayton Metro Field Services Team on a fulltime basis.
ABOUT THE ROLE
The objective of the
Service Coordinator is to coordinate the service and repair of Caterpillar Power Systems products to assist our technicians in providing "front-line" support.
Communication is paramount in this position to ensure our company standards are always met, whilst providing the highest level of customer service and value for money for our valued customers.
A typical day in this role will include:
- Manage our Power Systems customers across Melbourne Metro
- Plan and schedule all service jobs for our technicians in the field
- Liaise with our technicians for status reports to provide updates to customers
- Work directly with Service Supervisors and Managers to ensure planned work is conducted within agreed timeframes
- Prepare invoices and work in progress responsibilities
We are looking for a self-starter with the following attributes:
- Excellent verbal communication and rapport-building skills
- Terrific listener with the ability to think on your feet
- Have an empathetic approach with a calm disposition
- Proven conflict resolution abilities under pressure
- Ability to work in a dynamic environment with moving targets
- Experience in earthmoving or automotive would be highly regarded (if you have a mechanical trade, even better)
- Experience working with various computer systems financial and operational
- Strong multitasking and time management skill
- Willing to go the extra mile to get a "winning" result for all
Integrity - The power of honesty
Excellence - The power of quality
Teamwork - The power of working together
Commitment - The power of responsibility
Sustainability - The power of endurance
While this position is not for the faint-hearted, many benefits are waiting for the successful applicant, including career progression opportunities, an attractive salary package, free onsite parking, time in lieu and ongoing access to internally facilitated and nationally recognised training.
Considering a new opportunity?
Please call Katie in our Talent Acquisition Team on with any queries.
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