Receptionist/client Services Administrator - Springwood, Australia - Change Futures Ltd
2 weeks ago
Description
Initial training will be provided from either our Springwood or Gordon Park offices.As one of the faces of our practice you will be responsible for providing a warm welcome and support to all clients.
Responsibilities will include:
- Supporting all clients and referrers by creating an environment that is welcoming, warm, and inclusive.
- Office administration and organisational support duties.
- Booking appointments and calendar management, answering / returning calls, liaising with other professionals.
- Invoicing and managing client payments (including medicare).
- Responding to referrals and enquiries from external agencies and stakeholders seeking to refer clients, in accordance with Change Futures policy, agreements, and guidelines.
Essential Criteria:
- Excellent interpersonal skills and strong emotional intelligence.
- Strong computer skills and ability to learn new systems/procedures as required.
- Must be adaptable and able to respond to the needs of external stakeholders.
- Ability to build rapport and connection with others.
- Able to work independently but also be open to working with others as part of a team.
- High attention to detail, and good organisational and time management skills.
- A client focused approach and mindfulness of client confidentiality.
- Excellent written and verbal communication skills.
- A friendly and warm personality.
- Prior experience using the Halaxy and Fixus client management systems is preferred.
Previous experience working in a receptionist or administration assistant role in an allied health or mental health setting is preferred but not necessary.
About us:
Change Futures is a Brisbane based not-for-profit organisation providing quality mental health services to a range of community groups.
Our mission is to work with people of all ages to provide opportunities for positive change and to enhance their psychological and emotional well-being.
At Change Futures we value:
-
Partnership with our clients, our staff and volunteers, our funders and other organisations to achieve mutually beneficial goals that resonate with our mission and vision.
-
Authenticity requires that all of our people conduct themselves ethically and honestly.
-
Individuality, diversity and difference are embraced and respected.
- We value
Kindness and compassion for others. - We
Reflect on our ways of working and seek always to achieve positive change; to measure and review our results; and strive to learn and grow in our relationships, practices and processes.
Job Type:
Part-time
Part-time hours: 22.5 per week
Salary:
$31.19 per hour
Benefits:
- Salary packaging
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Springwood, QLD 4127: Reliably commute or planning to relocate before starting work (preferred)
Experience:
- Reception: 1 year (required)
- Front desk: 1 year (required)
Work Authorisation:
- Australia (required)
Work Location:
One location
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