Business Services Coordinator - Melbourne, Australia - Hub Australia

Hub Australia

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Work at a certified Great Place to Work

Be part of a B Corp and certified carbon neutral company
Have access to benefits centred around professional development and wellness

Business Services Coordinator | National | Hub Australia

_Start date_:
April 2023

_Location:
_ Melbourne

_Employment type:
_ Permanent full-time.

_Ordinary hours of work:
_ Full-time.

09:00 to 17:00 or 10:00 - 18:00 Monday to Friday

About Hub Australia:

Hub Australia provides premium workspaces, business networks, and services across 13 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.

Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and 5500+ members ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active.

Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there's a perfect place for you to grow with us.

Your role:

As a Business Services Coordinator, you will be an integral part of the Business Services team providing friendly and personalised support for the Hub Australia business, and to the Hub members, customers and guests.

Day to day, you will be responsible for answering calls on behalf of Hub and our members, managing our live chat and inbox, ensuring smooth onboarding/offboarding of our members and assisting in the overall growth of the Business Services member portfolio.

You will exceed the expectations in going above and beyond at every opportunity.

You will work within a collaborative and tight-knit team and be empowered to achieve more and succeed in growing a career at Hub.

The role will also require internal collaboration and administrative services for different Hub teams.

You will be working closely with and supporting areas such as Finance and Reporting, People & Culture, Operations, Sales and Tech.

Responsibilities:

Enquiries, Customer Experience & Support_:
Ensure all Hub's incoming calls are answered in a timely manner, handled in the best way possible for the Hub team, and any follow ups undertaken as required;
Answering calls on behalf of Hub members and customers in a professional, friendly and timely manner;
Assist with onboarding and offboarding of Hub virtual office members from the applicable systems
Follow Standard Operating Procedures (SOPs), processes and workflows for all aspects of the operation including Hub day to day phone requirements, and members and customers Connect requirements;
Seeks ways to improve procedures, policies and customer experience, team member experience and efficiencies;
Collect customer feedback, analyse and implement improvements on processes and procedures;
Processing product sales through our systems and charging to customers;
Generating reports that monitor the communications activity of Hub and/or Customers to verify oncharging and takeup of the product offering.
Assisting Other Departments:_
Providing administrative support to other areas within the Hub business. This could include data entry, proposal preparation, record keeping or preparing reports.
Assisting to keep operational manuals and checklists up to date as directed.

Key skills & experience:

1 year experience in telephone operations on behalf of customers and employees
Excellent communication skills
Experience in a hotel or hospitality reservations environment preferred
Track record of use of CRM, accounting systems and microsoft suite of products
Use of a ticketing software highly regarded
Proven experience in developing and maintaining best practice Standard Operating Procedures with a distinct focus on service and experience excellence;
Excellent and proven people skills;
Fresh, fun attitude with a passion for hospitality and creating a memorable experience for our members.
If your experience looks a little different but you think you'd be a great fit, we'd love to hear more about you._

_What you'll be rewarded with:
_

Being a key member of an energetic, dynamic, and fun team who stands for more than their bottom line
Working among the best organisations in Australia as a certified Great Place to Work
Being part of a B Corp and certified carbon neutral company with a vision and plan to use Hub Australia as a force for social and environmental good, and to make a difference in the world
A personalised training and professional development program to grow your skills and career
Support to make a social and environmental impact with paid volunteer leave each year
An invitation to our biannual companywide conference, where you will meet all your teammates and have a lot of fun

**_All this while working