Business Support Officer - Melbourne, Australia - HOBAN Recruitment

HOBAN Recruitment

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Business Support Officer will provide professional, efficient and effective administrative support to the Amenity and Compliance Branch

What's in it for you

Local Council
38 hours per week
2month assignment, potential to extend

- $32.89 per hour + Superannuation

Based in Coburg
Hybrid 3 days from home

Duties and Responsibilities:

Prepare high quality written responses in line with legislation, Council guidelines, procedures and policies, explaining review outcomes (the decision) and addressing customer concerns.
Provide administrative support for all teams within the Amenity and Compliance Branch.
Process and issue documentation associated with the functions of the Branch.
Answer telephone enquiries as part of the contact centre skill set and attend to the customer service counter, providing highlevel customer service support and advice to the residents and the community on a broad range of issues in a prompt and courteous manner.
Ensure computer files, records and correspondence data are maintained accurately, with a focus on data integrity.
Provide information and advice to inform and educate the community on issues relating to the various functions of the branch.

Requirements and Qualifications:

Ability to adapt to new technologies
Ability to respond to difficult situations appropriately
Certificate IV or above in Business Administration with relevant experience
Proficiency in the use of personal computers and IT systems, including Microsoft Office and other Council operating software (Pathway, TRIM).
Time Management skills, ability to set priorities, plan and organise own work to complete assigned tasks
Experience in Justice Administration, Public Administration, Law Enforcement, Customer Service or other related fields.
Experience in a highvolume administration and customer service environment involving problem resolution and ensuring customer service standards and targets are met.
Highly developed oral and written communications skills including the ability to prepare complex correspondence.

**To apply, you must have eligibility to work in Australia, and be willing to undertake and maintain a current National Criminal Records Check