Bau and Support Software Development Manager - Cheltenham, Australia - Next Payments

Next Payments

Verified Company

Cheltenham, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Your NEXT Opportunity

This is an exciting opportunity for an experienced leader to join our Next Payments team based in Cheltenham, working in a fun and supportive team environment, with excellent growth prospects.

We are looking for an enthusiastic person, someone who displays initiative and a strong desire to contribute and learn.

Someone reliable and motivated who can work well both within a team environment and autonomously, with strong communication skills and a high level of organization.

With new product launches, strong business growth (140 employees currently, and we expect that number to increase to 170 by the end of 2023), and recently winning Casino and TAB cashless gaming tenders, it really is an exciting time to join Next Payments

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The Role

Some of your responsibilities in this diverse role will include:

Setting goals for both onshore and offshore teams, and ensuring they adhere to best practices.
Coaching, mentoring and delegating tasks to team members.
Performing code reviews for complex or important deliverables.
Continue improving and streamlining the internal processes to maximize efficiency.
Clearly communicate the delivery and resolution timeline to the respective stakeholders.
Interface with our internal/external customers to understand requirements, set priorities, and communicate direction and progress on software enhancements and bug fixes.
Collaborate closely with the project team to transition project deliverables into BAU process.
Ensure the deliverables are prioritized on the product roadmap set out by the Project Management Office.
Monitor and mitigate any delivery risks to ensure highquality and ontime delivery.
Work with key stakeholders, prospects, and customers to identify and prioritize product features and functionality.
Oversee all requests, incidents, and problems. Acting as a hierarchal point of escalation and coordinate response to critical issues raised.
Troubleshoot and resolve issues reported by customers and the sales team.
Providing technical support to end users through communication, training, and troubleshooting.
Provide means of escalation of issues between departments and the BAU team.

About You

A GOOD SENSE OF HUMOR
Tertiary qualification (Certificate IV, Diploma or Degree) in Information Technology or relevant job experience.
Solid software development background including design patterns and data structures.
Ability to handle multiple, competing priorities in a fastpaced environment, and navigate ambiguity.
Excellent communication and stakeholder management skills to achieve highlevel engagement.
Extensive experience in Reporting, Trend Analysis, and Problem and Change Management.
Experience working with and delivering on strict SLAs.
Exceptional critical thinking with sound problemsolving ability.
Strong interpersonal skills to assist nontechnical individuals with complex technical issues.
Ability to provide stepbystep technical assistance, both written and verbal.
Excellent attention to detail, time management and planning.
Appreciation for standard/convention, and consistency.

The Perks

Friendly and fun work environment we are extremely proud of the culture we have created
Provided tea, coffee, fruit and sweets and quarterly gourmet BBQs.
Strong staff enjoyment and involvement profile, with our Social Club Committee, regularly planning fun activities for us.
Free and accessible parking all day (Don't pay $20+ a day with city parking)
Close to public transport. We are 10 minutes away from Cheltenham train station and have the 767, 811 & 812 bus stop right outside our front door
True appreciation and recognition of hard work.
Ongoing training and development opportunities.

About Us
Established in 2013, Next Payments is one of Australia's most profitable, multi-award winning and fastest growing payments companies.

Headquartered in Melbourne with branches in Sydney, Brisbane, and Wellington, we are 97% Australian and 3% New Zealand owned with Macquarie Group being a significant investor in our business.

At Next Payments, our success is due to our proven and reliable products which ensure the seamless operation of our customers' businesses.

We provide end-to-end solutions in the payments space, with our core capabilities including ATM installation and services, issuing, and managing digital wallets, QR code payments, debit and prepaid card issuing, and bespoke customer experience integration.

We are an equal-opportunity employer and value diversity at our company. We actively recognize our committed people and provide exciting learning and career development opportunities.

Next Payments is environmentally conscious, and after 3 years of hard work, we are now proudly Carbon Neutral

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How to Apply
If you would like to join Next Payments, please send us your resume and a short cover letter - We want to hear from you pers