Customer Care Representative - Marsden Park, Australia - ActronAir

ActronAir

Verified Company

Marsden Park, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

'One team' that lives by the principles of family, customer, and continuous improvement & innovation:

You grow as we grow:

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We keep it cool with great benefits and passion for what we do

ABOUT US:

ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since 1984.

At ActronAir, we are in our element pushing the possibilities of efficiency, performance and reliability to improve your comfort for a lifestyle you enjoy.

ABOUT THE ROLE:

Reporting to the Customer Care Manager, we are seeking a person who has a sincere passion for providing excellence in customer service to join our team on a full-time fixed-term basis for a 12-month maternity leave cover.

WHAT'S INVOLVED:

In this role you will be responsible for:

Process payments and purchase orders
Forward new business leads to the relevant Sales Account Executive for follow up
Provide relevant information to other teams to ensure customer deliveries are met on time
Log and monitor any authorised Goods Returns requests
Issue relevant documentation to customers as required
System Entry and Update
Ensure that all orders are accurately entered into the system per customer requirements and company policy
Ensure all information relating to sales order entry is up to date and liaise with other departments where needed
Review production schedule report to confirm delivery dates for all orders

YOU WILL NEED:

There are a few essential tools you will need under your belt to be successful in this role:

Have a minimum of 2 to 3 years' experience within a similar role
Have worked with tradespeople is advantageous
Be positive, friendly, energetic and diplomatic with excellent communications skills
Be able to work with mínimal supervision and use your initiative when required
Have the ability to work under pressure and manage many and varied tasks simultaneously
High attention to detail and accuracy
High level of diplomacy with the ability to problem solve and resolve conflict
Be open to further training and education re our products, customer service and processes
Certificate III in Customer Service or similar qualification will be highly regarded
A working knowledge of mechanical concepts & working in the HVAC industry would also be an advantage.

WHAT WE ARE PROUD OF:

At ActronAir, we live by our core beliefs, sharing the values of:

One Team
Family
Customer Focus
Continuous Improvement & Innovation

We take what we do seriously, but not ourselves. We value our people and believe they impact us just as much as we impact them. That's why we are passionate about not only what we do, but how we do it.

Working at ActronAir, you will gain access to a wide range of benefits including: