Customer Support Consultant - Perth, Australia - REA Group

REA Group

Verified Company

Perth, Australia

4 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Join a collaborative, engaging, and diverse team who know how to have fun.

Bring your passion for people and enthusiasm to provide amazing experiences
Perth Based

We're REA

REA Group

is not your average digital business.

From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global digital business, specialising in property.

With bold and ambitious goals, we are changing the way the world experiences property.

No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centered around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact.

As such, we're proud to be named in Australia's "Top 5" Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

What you'll be doing...

Balancing customer demand and multitasking in a fastpaced customer contact environment
Working as part of a high performing team, driving for performance excellence
Communicating with colleagues across all levels of the organisation, influencing to find the best customer outcome
Proactively identify opportunities to innovate and improve the employee experience, customer experience and operational excellence
Providing thoughtful and insightful feedback to improve REA products and services
The digital stuff, being techsavvy comes naturally to you. We use a variety of systems, such as Zendesk and Slack (previous experience with these would give you bonus points)

We're looking for people who can bring the following...

Runs on the board: experience in a customer facing environment that is fastpaced and ever changing
Exceptional communication skills with demonstrated ability to deliver a service that promotes customer loyalty and advocacy
Strong customer centricity, the ability to showcase your resilience when dealing with challenging situations
Ownership: taking accountability for the customer experience and displaying a continuous improvement mindset
A high level of problem resolution skills to resolve customer enquiries in a timely manner through strong analysis and decision making
Someone who is tech savvy, loves to work in a digital environment and is keen to learn new things
A team player: the ability to support others while having a bit of fun
Minimum 12month commitment to the role

The REA experience

The physical, mental, emotional and financial health of our people is something we'll never stop caring about. This is a place to learn and grow. We're committed to your development - both professionally and personally. Your experience with us is something we take seriously.

We offer:

A hybrid and flexible approach to working
Flexible parental leave offering for primary and secondary carers
Programs to support mental, emotional, financial and physical health & wellbeing
Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.
Hack Days so you can bring your big ideas to life
Performance recognition programs because hard work should never go unnoticed

Oh, and by the way