Customer Care Consultant - Wollongong, Australia - New Start

New Start
New Start
Verified Company
Wollongong, Australia

3 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description
We have an exciting opportunity for a
customer care consultant to work at our site located in
Wollongong NSW.
**This is an Indigenous
- identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)**Key Responsibilities

  • Ensuring that all customer enquiries are answered in a prompt and professional manner.
  • Using online systems to access data and answer customer queries within predetermined service times.
  • Entering customer requests/queries online.
  • Maintaining accurate customer records.
  • Administration

Skills & Experience

  • Prior customer service experience contact centre preferred but not essential
  • Have excellent phone manner and enjoy interacting with a vast variety of customers.
  • Have patience and empathy towards others.
  • Have a cando attitude and love creating the WOW factor for customers.
  • Competent computer skills in the Microsoft Office Suite.
  • Strong attention to detail and great organisational skills.
  • Ability to multitask with a high level of attention.

Salary:
$50, $55,000.00 per year


Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Canning Vale WA: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
- do you identify of Aboriginal or Torres Strait Islander descent

  • Are you covid Vaccinated

Experience:


  • Customer service: 1 year (preferred)
- administration: 1 year (preferred)

- call centre: 1 year (preferred)


Licence/Certification:

  • Drivers licence (preferred)
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