Content Writer - Canberra, Australia - face2face Recruitment

face2face Recruitment

Verified Company

Canberra, Australia

6 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Closing Date:12 PM Friday, May (Back fill of our current contractor, exclusive opportunity)

face2face reference:569425

Location:
Canberra, ACT preferred but Remote as an option too

Hours:
Full-time contract

Contract length:5 Months Contract + 12 Months (Pending approval)

Entry requirements:
Australian Citizen + baseline or ability to obtain baseline

Pay range:
$ $95.00 inc super per hour

The team behind the business contact centre have embarked on a project that will improve their content management system and will be used as a repository for contact centre knowledge articles.

A thorough and user-centred content strategy has been developed to ensure consistency of content creation during this project.

The Department is delivering a project which seeks to transition information articles for the Contact Centre from a manually maintained document library, to Sitecore's content management system, ContentHub.

The purpose of the project is as follows:

To improve the content management experience for the users
To improve the efficiency of the script management and update workflows.
To minimise risks and human errors in the script management workflows

They are seeking a personnel who is skilled at providing a user-centred translation of complex information into plain English, including the removal of unnecessary jargon and content.

Capability

Ability to write and design webbased content on a predefined content strategy
Experience in using content management systems
An understanding of small business ownership in Australia
Ability to translate complex information into plain English, including the removal of unnecessary jargon and content.

Project Planning, Reporting

Weekly Project updates

Transition Out Planning

Full handover of any incomplete work
Strong negotiating skills

Flexible working arrangements, including working from home, will be considered and negotiated between the specified personnel and the department.

Attend and actively participate in project planning events as required.
Deliver work in a selfmanaging multidisciplined team environment.
Work within the department's specified content management system
Facilitate a smooth transition to specified personnel upon completion of their engagement

Required Experience:

Proven experience in content writing, with a usercentred focus
An understanding of humancentred design
Knowledge of digital service standards
Experience in working in a multidisciplinary team
Experience in, or capability to learn, how to use content management systems e.g. SiteCore CMS
Knowledge of Web Accessibility (WCAG 2.0)

Project Overview:

Subject matter is related to starting, running, and growing a business and grants
CMS is called Content Hub
The project is mainly writing content into plan English as well as other writing tasks that come up within our section.

Prajjwal K C

APS