Desktop Support Analyst - City Of Stirling, Australia - Immersive Technologies Pty Limited

Description

Immersive Technologies is one of the world's most successful companies in driving continuous improvement of human performance within the mining industry. We're part of the global Komatsu Group of companies and are the world's largest supplier of mining equipment simulators, with our solutions deployed in over 50 different countries.

Immersive is committed to recruiting and maintaining a diverse and inclusive team because we strongly believe we're more effective with people from a wide range of backgrounds and identities.

Due to the company's continued growth, a permanent full-time position has become available within the Information Services Department. We are seeking a versatile candidate who can effortlessly shift gears between our dynamic head office environment in Osborne Park and our brand new cutting-edge production facility in Malaga. If you flourish in diverse work environments, this is your chance to make a real impact with us.

The successful candidate will be responsible for:

• Providing global desktop support to all Immersive employees.
• Desktop Management which includes software and hardware deployment and reimaging computers.
• Diagnosing and resolving hardware and software issues and coordinating repairs or replacements.
• User Management where you will assign permissions and privileges, create and deactivate accounts.
• Contributing ideas, executing assigned responsibilities, collaborating with team members, and working towards achieving IT project objectives.
• Providing on-call support as required.
• Documenting processes and procedures as required.

We are looking for candidates with:

• At least two years success in a similar role.
• Strong communication skills and a passion for customer service.
• A strong aptitude in investigating hardware and software issues, identifying the root cause, and implementing effective solutions to restore functionality across our desktop and laptop fleet.
• Experience with Microsoft Windows 10/11, Microsoft Office 365, Microsoft Entra (Azure AD), Active Directory, remote support & cloud technologies.
• Prioritise tasks effectively and manage time efficiently.

If you meet the above criteria please forward your application and interest to us today.