Aps 6 Service Designer - Newcastle, Australia - face2face Recruitment

face2face Recruitment

Verified Company

Newcastle, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Closing Date:28 November 2023, 9:00 AM

face2face reference:593739

Location:
Newcastle, NSW or Adelaide, SA

Hours:
Full-time

Contract length:12 Months Contract + Possible Extension (Pending approval)

Entry requirements:
Australian Citizen + Pre-engagement Check

Pay range:
$60.26 hourly ex super

About the role:

The
APS6 Service Designer is a team membership position that may be required to perform work that involves team leadership and management responsibilities requiring the setting of priorities and managing workflows of a team.

The
APS6 Service Designer is required to provide detailed technical, professional, policy, operational support and advice in relation to complex problems.

Where required, the role will coordinate and assist in the strategic planning, program and project management and policy development that support the Agency's objectives.

The position will have a considerable level of public contact in relation to complex, difficult or sensitive issues.

It is required to liaise with a range of internal and external stakeholders in a representational role on behalf of the branch/division/Agency.

Duties:

Researching and identifying insights contributing to Agency understanding of information.
Cocreating and documenting current state service through design and research, to identify current participant and staff experience and business processes.
Cocreating and cofacilitating process design improvements.
Advocating for the voice and experience of participants and stakeholders through work processes. Cofacilitating designthinking sessions with service users to design and test future service processes, channel and experiences.

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Required experience/skills:

Human
centred design: Proficiency in designing services and experiences that prioritise the needs and preferences of end users
User research: Ability to conduct both primary and secondary research, including developing research plans and guides, conducting user research including interviews, surveys and workshops to gain insights into user pain points and opportunities
Persona development: Creating user personas to represent different user groups and their characteristics
Journey mapping: Skill in creating user journey maps to visualise and improve the user experience Service blueprinting: Proficiency in service blueprinting to define and map out service processes and enablers

Desirable experience skills:

Visual design: Proficiency in visual design principles to create aesthetically pleasing designs
Crossfunctional collaboration: Ability to collaborate effectively with other team members and stakeholders

Agile Methodologies:
Familiarity with agile methodologies like Agile or Kanban

Lisa Whitehorn

APS