Operational Support - Perth, Australia - Austcorp Executive

Austcorp Executive

Verified Company

Perth, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Multinational Facilities Management Company

Perth Based
Fantastic Long Term Career Opportunities

Our client, a large multinational Facilities Management service provider is seeking a professional service driven, experienced Help Desk / Call Centre Manager to be responsible for a the operational management of a high volume call centre, staff, systems and service delivery to clients.

Key aims of the role:

Lead, support and coach call centre team members to achieve KPIs and provide exceptional, timely customer service
Develop collaborative relationships with clients and internal stakeholders in order to identify opportunities to enhance service delivery
Provide operational support in managing service requests and reactive / preventive work orders
Support ongoing strategy development and provide continuous improvements, business insights and trends whilst predicting forecasts of service issues or failures

Key skills and experience to be a success:

Excellent knowledge and understanding of the operations and challenges of a time critical call centre environment
Strong data analysis and problem solving skills
Outstanding customer experience focus
Passion for team management and leading high performing teams
Operationally, strategically and commercially experienced
Exceptional communications skills

This is a very exciting long term career opportunity for a service driven, high energy professional looking to further their career within a call centre / help desk environment.