Customer Experience Coordinator - Sydney, Australia - The Wonderful Company LLC

The Wonderful Company LLC Sydney, Australia

22 hours ago

Description

Do you live and breathe customer service?

Want to work in the heart of the business where you build relationships with internal and external customers?

Neptune Pacific Direct Line (NPDL) is experiencing a period of significant transformation. Formed in 2020, Neptune Pacific Line acquired Pacific Direct Line, bringing together two of the South Pacific's top shipping and logistics companies to support the full supply chain of our customers in the region. NPDL is part of The Wonderful Company headquartered in Los Angeles, CA. Its other companies include FIJI Water, Justin and Landmark Vineyards, Vintage Nurseries, Wonderful Citrus, Wonderful Pistachios, Teleflora, POM Wonderful and Suterra.

Job Description

You'll be an integral member of our committed Customer Service team, serving as the frontline ambassadors of NPDL and consistently elevating the customer experience. As the initial point of contact for both import and export customers, you'll play a crucial role in refining and enhancing our overall customer service standards. Your contributions will directly contribute to the ongoing improvement and elevation of the customer experience at NPDL.

What you will be doing:

Cultivating and nurturing collaborative partnerships with both internal and external stakeholders.
Timely dispatching of booking confirmations to customers as per agreed-upon timelines.
Preparation of comprehensive documentation, including bookings, container releases, and submission of cargo receival advice for customers and shippers.
Facilitating slot cover bookings for transhipment cargo on connecting vessels.
Generating and submitting booking reports to third-party vessel operators.
Attaching shippers' SLI to electronic documents and updating bookings based on this documentation.
Conducting auto-rate assessments on bookings before handing them over to the Documentation team, and promptly addressing any rate discrepancies with the Sales team.
Ensuring cargo readiness, including obtaining necessary approvals (DG and BBK OOG), uplifting empty containers, and ensuring cargo is in port for loading.
Arranging late receivals as needed.
Sending both preliminary and final PRA load lists to vessel planners.
Reconciling the load list against PRA after the vessel has sailed, updating our ERP system, and providing the finalized load list to the Documentation team.
Obtaining prior shipment approval, following NPDL SOP, for all hazardous cargo.
Responding to customer inquiries in a prompt and professional manner.
Performing additional duties as required.

Qualifications

Here's what you'll bring to the table:

Proven track record in a comparable role within the shipping/freight forwarding industry.
Familiarity with CargoWise is advantageous.
A collaborative team player with a positive and customer-centric approach.
Outstanding communication skills, both verbal and written.
Intermediate proficiency in the Microsoft Office Suite.
Demonstrated effectiveness in time management and planning.

This role is based in the Sydney CBD. You will exhibit the capability to thrive under pressure, making well-informed decisions in a dynamic and fast-paced environment. Your proven adaptability and flexibility in meeting changing deadlines, inherent to this industry, will set you apart. The innate ability to multitask and prioritize effectively will be second nature to you, aligning seamlessly with your commitment to meeting and exceeding customer needs.

In return we offer a challenging and stimulating environment. You will have the right to live and work in Australia at the time of applying. The successful candidate may be subject to undergo a Police Check and/or Pre-Employment Drug Test.

Additional Information

Our NPDL Contribution:

Competitive package (salary and bonus)
Opportunity for development and internal mobility
Wonderful Giving - allows you to donate company money to causes of your choice
Wonderful Neighbor - spend a day in the community helping with various service projects
Company focused on wellness and health

If you are someone who has excellent time management skills and wants to grow in the shipping industry, this could be the role for you.

If you feel like you are a great fit for: Customer Experience Coordinator

Submit your email address and stay up to date on job alerts and other Wonderful career opportunities.

Interested in becoming part of Wonderful one day? Join today to start receiving exciting updates about our company, our employees, and our culture.

#J-18808-Ljbffr

Brand Experience Coordinator

1 week ago

Six Degrees Executive Sydney, Australia

Location: · - Sydney- Job Type: · - Permanent- Salary: · - Competitive Salary + Bonus- Contact: · - Hannah Cummins**About the Company** · *** · We have partnered with a large property group with presence across Australia through retail, residential and office spaces. They have a ...
Customer Experience Coordinator

1 week ago

GrainCorp Sydney, Australia

**About our team** · As the largest grain storage and handling network on the east coast of Australia, we operate more than 150 regional receival sites and seven bulk port terminals. We store and market wheat, barley, canola, sorghum and specialty commodities, connecting over 10, ...
Workplace Experience Coordinator

4 days ago

CBRE Sydney, Australia

Posted- 21-Jul-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Customer Service, Facilities Management- Location(s)- Sydney - New South Wales - Australia**First Class Workplace Experience Opportunity Supporting Our Innovative & Prestigious Financial Serv ...
People Experience Coordinator

1 week ago

Big Red Group Sydney, Australia

We have an exciting opportunity for an enthusiastic People Experience Coordinator to join our People & Culture team based in Sydney. The P&C team are dedicated to creating a world class working environment enabling our people to deliver their greatest work and creating moments th ...
Student Experience Coordinator

1 week ago

Scape Sydney, Australia

**WHO WE ARE?** · Scape's vision is to be the Earth's best living company (so you can see straight off the bat we are a conservative bunch). We are a leading provider of student accommodation in Australia. We currently have the capacity to provide a home to 15,000 students (and a ...
Cluster Experience Coordinator

3 days ago

Selina Sydney, Australia

**Who we are** · Our Mission is to inspire authentic and meaningful connections. · Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travelers, to work and enj ...
Workplace Experience Coordinator

1 week ago

CBRE Sydney, Australia

Posted- 05-Jun-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Customer Service, Facilities Management- Location(s)- Sydney - New South Wales - Australia**Global GWS account - a leader in the financial technology industry based in Sydney CBD** · **Award ...
Experience Operations Coordinator

1 day ago

WooliesX Darlinghurst, Australia

**Experience Operations Coordinator** · - Join an innovative and dynamic team with an inclusive culture · - Shape the future of critical business functions Opportunity to work on the latest technology and methodology · **Woolies X** · As a business inside one of Australia's large ...
Supporter Experience Coordinator

1 week ago

Cancer Council SA Woolloomooloo, Australia

Cancer Council NSW is Australia's leading cancer organisation and our vision is to change the path of cancer and make sure no one walks alone. We are dedicated to **meaningful careers **where you will not only change the lives and futures of people affected by cancer, but you wil ...
Experience Operations Coordinator

1 day ago

WooliesX Darlinghurst, Australia

Join an innovative and dynamic team with an inclusive culture · - Shape the future of critical business functions Opportunity to work on the latest technology and methodology · **Woolies X · **As a business inside one of Australia's largest retailers, WooliesX aims to bring the b ...
Graduate Marketing Experience Coordinator

1 week ago

Symbio Sydney, Australia

Company Description · At Symbio, we're building the software and networks to power the future of communication. Join our marketing team and help us disrupt the global communication industry. · Symbio is a global, fast-growing company with a 20-year history of success. As a Symbio ...
People Experience Coordinator iqje

2 days ago

Hatch Sydney, Australia

** This role is at Flare (not for Hatch)** · Hatch is supporting Flare to find a great Vibe Coordinator to join their people culture team. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for o ...
Workplace Experience Coordinator 9hzz

1 week ago

Hatch Sydney, Australia

** This role is at CBRE (not for Hatch)** · Hatch is supporting CBRE to find a great Workplace Experience Coordinator to join their People and Culture team. Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hi ...
Sales & Guest Experience Coordinator

6 days ago

Belgravia Health & Leisure Group Pty Ltd Maroubra, Australia

**NSW, **Heffron Centre - Maroubra 2035** · - Perfect step for progression to senior leadership · - Flexible shifts - Weekend availability · This is a great opportunity for a passionate and friendly leader who enjoys delighting our members and visitors · **The Role** · The Sales ...
Sales & Guest Experience Coordinator

1 week ago

Belgravia Health & Leisure Group Pty Ltd Lidcombe, Australia

**NSW, Auburn Ruth Everuss Aquatic Centre - Lidcombe NSW 2141** · - New and exciting role · - Perfect step for progression to senior leadership · This is a great opportunity for a passionate and friendly leader who enjoys delighting our members and visitors · **The Role** · The S ...
People Experience Coordinator

4 days ago

Fluent Commerce Sydney, Australia

Working with some of the world's leading brands and retailers, we've created a powerful and exciting cloud-native Order Management platform designed to reinvent how businesses serve their customers' needs efficiently and cost effectively. We're disrupting the status quo to help o ...
workspace experience coordinator

4 days ago

Hub Australia Sydney, Australia Full time

06th May, 2024 · About Hub Australia: · Hub Australia provides premium workspaces, business networks, and services across 15 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide. · Founded and headquartered in Melbourne, Hub has grown to become the largest privately-o ...
Office Experience Coordinator

1 week ago

Lumi Sydney, Australia Full time

WHO IS LUMI? · We are a fast-growing non-bank lender that provides business loans and lines of credit to small-medium-sized enterprises (SMEs). We help Australian small businesses flourish by offering fair, transparent, straightforward business funding where business owners and ...
International Customer Experience Coordinator

3 days ago

TAFE NSW Granville, Australia

TAFE NSW Life-Changing Careers · **International Customer Experience Coordinator** · **Granville Campus** · **Full-time, Temporary Position** · **3 June June 2025** · **Base Salary $108,494 - $116,838 p.a. plus Super Contributions and Annual Leave Loading** · **At TAFE NSW, we ar ...
Support Coordinator with Auslan Experience

6 days ago

Signpedia Pty Ltd Moorebank, Australia

We are seeking an experienced **Support Coordinator with Auslan Experience** for minimum 3 days a week. We have a vacancy within our Sydney office. · We are a group of creative professionals dedicated to providing supports to an expanding client base all over Australia. Reporting ...

Customer Experience Coordinator - Sydney, Australia - The Wonderful Company LLC

Description

Job Description

Qualifications

Additional Information

Brand Experience Coordinator