IT Service Specialist - Brisbane, Australia - JLL

JLL

Verified Company

Brisbane, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

JLL supports the Whole You, personally and professionally.

Shaping the future of real estate for a better worldAt JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities.

With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working.

We approach our work in a warmer, more optimistic, and inclusive way.

What this job involves

We're looking for a personable, professional and proactive IT Customer Service orientated individual to join our team Located in our Brisbane office, you will provide a range of hands on and remote deskside IT Services.

The position is a highly customer focused role and will be required to manage priorities, resolve issues and ensure that IT runs smoothly in each office.

A snapshot of the role:

Work within the national technical team delivering on-site support for hardware and software solutions
Assist staff in accessing and effectively utilising JLLT supported services and equipment
Work with JLL service providers and vendors to ensure end to end delivery of services
Support incidents and problem resolution activities
Conduct end user training on new and existing services
Participate in exciting JLLT projects

Sound like you? This is what we're looking for:

To be successful, you'll be a confident self-starter who possesses excellent communication skills, and a track record of successfully delivering best practice and quality to the business You are able to quickly obtain an in-depth understanding of IT support processes and hold solid analytical and communication skills with a high attention to detail.

In addition, you will have superior customer service skills and be able to build strong working relationships with a diverse client base.

You will need to be an effective team player and be comfortable working in a corporate work environment. It is essential that you are capable of working and providing a high-level of output under challenging operational conditions.

On occasion, the nature of this position will mean that hours may be outside of business hours.

This will typically be planned, but the nature of IT is such that when incidents occur, it is expected that the IT team will be in a position to respond and support the business.

What you can expect from us:

We value your health and wellbeing which is why we are excited to announce a whole raft of new benefits through our WHEREFIT partnership WHEREFIT provides you with access to exclusive corporate discounts of up to 40% off at leading fitness and wellbeing brands across Australia.

With over 2,000 unique offers across gyms, activewear, studios, healthy meals, supplements, accessories, self-care and more, there is something for everyone so you can perform at your best

Please note, although developing relationships with agencies forms a component of the JLL talent acquisition strategy, on this occasion agency submissions will not be accepted.

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.

And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.