Technical Support Specialist - Melbourne, Australia - Talent International

Talent International

Verified Company

Melbourne, Australia

4 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

australia melbourne permanent negotiableOur client is a global mobile, IoT leading company that provides device management solutions. They are looking for an experienced level 2 Technical specialist on a full time basis.

Responsibilities:

Investigate issues reported by customers and communicate with internal product development teams to resolve product issues.
Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
Endeavour to respond to all customer requests in a timely manner while improving customer experience
Create/assess Jira Tickets for Level 1 specialists and help them in triage process
Coach and assist Level 1 agents to help them in their regular cases and manage their workload

Experience required:

Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field.
4+ years of relevant experience Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (i.e., SQL / Virtual servers)
Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
Sound problemsolving abilities Strong team player (i.e., flexible, hardworking, fastlearner, selfmotivated, results oriented)
Strong experience dealing with external customers, ideally 3 + years
MDM/EMM knowledge