National Support Team Leader - Sydney, Australia - HPX Group

HPX Group

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About us

HPX Group is a rapidly growing professional services business, specialising in solving complex client problems and working with clients and advisers to build long-term relationships and value.

We are culture led and have a genuinely unique strategy, putting the personal and professional development of our people at the centre of everything we do.

With a clean sheet of paper, we have aligned structure and systems around our strategy.

We are constantly removing the layers of bureaucracy, reacting quickly to change, providing exceptional service, and finding creative solutions to deliver smart advice.

We have offices in Sydney, Melbourne, Brisbane, Perth, Newcastle and Auckland, with our clients located across Australia, New Zealand and Internationally.

We have built a people-centric business from day one, bringing together top talent from across the globe. We are driven by maximising the 'people experience' - PX and creating a vibrant culture.

We believe a strong PX drives the best possible 'client experience' - CX and therefore we strive to create a work environment focused on learning, teamwork and collaboration, underpinned by a values-based leadership model.

The role
Join our rapidly growing business as a National Support Team Leader. This newly created role is a result of a restructure within our administrative services.

We are looking for a dependable and highly organised individual to lead and train our national team of operations assistants.

Reporting directly into the Head of Support Services, you will play a pivotal role in setting up KPIs, SLAs, and writing processes and procedures.

Your leadership will be instrumental in enhancing our team's capabilities.

Key Responsibilities:

Lead, coach and train 10 to 15 team members
Manage relationships with senior internal stakeholders
Create and document processes and procedures
Allocate work to team members
Ensure the team meets defined KPIs and SLAs
Act as an escalation point for complex requests
Identify opportunities to streamline administrative processes
Assist in team member recruitment
Provide administrative support during busy periods
Support the Head of Support Services with adhoc requests

Qualifications:

Minimum 2 years' experience as a Team Leader in Support Services or Operations, preferably within a legal or professional services environment, but not essential
Proven leadership, coaching, and team management skills
Intermediate to advanced Microsoft Office Suite skills
Excellent communication and organisational abilities
Selfmotivated and driven, with a commitment to excellence
Proficient problemsolving skills
High attention to detail and ability to manage multiple priorities
Collaborative team player
Australian Citizen or permanent resident

If you have been an Executive Assistant, have solid leadership experience, and genuinely care about the success of your team and business, we would love to hear from you.

This full-time role, based in our Sydney office, offers the opportunity to utilise your strong leadership skills and play a key role in our group's growth.

What's in it for you

Be mentored in a supportive environment, with access to quality work and professional development opportunities.
A fun, collaborative and highperforming team environment with regular social events, training days and team retreats.
Flexible working arrangements.
A competitive remuneration package, including equity pursuant to the Group's ESS.
An extra week's leave, as part of our employee personal development program.
Fullday birthday leave.

How to Apply?

Agency submissions
HPXGroup