Internal Support Coordinator - Melbourne, Australia - Collar Group

Collar Group

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Permanent position I $70k + superannuation

Located in Victoria
40 hours per week

This is a fantastic opportunity to join a large company that produces lubrications systems, fluid management and support systems, these products improve equipment life and reliability, while reducing the total cost of ownership.

Purpose of the position:

The Internal Support Coordinator is responsible for providing exceptional internal and external customer service through efficient and timely oganization of installation and service maintenance of the company's systems.

The daily scheduling and workload planning of the company's Field Service Technicians (FST) located at their QLD/NSW branches.

Key responsibilities:

Daily scheduling of service, installation and warranty work for our FST's at our QLD/NSW

branch

Coordinate the field service technicians using daily job planner
Producing weekly forecasts for kit suppliers and confirmed work
Day to day liaison with Contractors for service, installation and warranty work
Processing from purchase order to sales invoice including working closely with the Finance Team ensuring invoicing is completed by end of month
Processing weekly timesheets for field service technicians ready for payroll
Monitor and review FST performance and responsibilities
Ad hoc admin duties as required from time to time by Management
Working closely with our customers, sales area managers and storeman to efficiently coordinate all facets of the service from order to invoice.

Experience:

Experience with scheduling and planning
Knowledge of the transport/construction industry
Good organizational skills
Positive attitude and flexibility to an ever changing workload
Analytical and accuracy skills essential
Effective time management skills, with the ability to multitask essential
Excellent organization and problem solving skills essential
Ability to work independently or in a small team essential, to assist other team members

when required