Software Delivery Manager - Sydney, Australia - Tao Solutions Inc

Description

Do you thrive in a dynamic, fast-paced environment? Do you get excited at the prospect of managing and building high performance teams? Do you like to disrupt traditional thinking and find innovative ways to solve problems?

If you answered yes to the above questions, let's talk


About us

_ We are looking for a Software Delivery Manager to join our growing team in Sydney. Why TAO Solutions? __Click Here_


_ Number of Positions Open: 1_

Your next career move could be with us

• Working in partnership with the Senior Management, create and maintain the evergreen strategic onetwoyear plan and implement new processes and approaches to achieve it on an ongoing basis
• Reports directly to the COO
• Serve as the service delivery leader for all applicable Sydney office accounts
• Working with the Director of PMO, execute PMO standards across all applicable active software implementations, primarily SecureHub
• Become ingrained in TAO's software development life cycle, including an expert understanding of TAO's Kanban usage and sprint planning process
• Manage the daily operations in the Sydney office, including regular status meetings with staff
• Colead the performance management process that measures and evaluates progress against goals and key performance indicators for the organization
• Implement and maintain a culture of continual process improvement to drive higher employee and customer satisfaction
• Actively lead and support a positive, proactive, resultsoriented working environment that peers and stakeholders regard as innovative and demonstrative of the firm's values
• Identifies potential roadblocks and risks to the implementation strategy
• Provides project team direction at key milestones throughout the entirety of each assigned project
• Escalation path for decisions and/or issue resolution not able to be made at the project team level
• Ensure that all client SLAs and contractual requirements are met or exceeded
• Ability to direct a team towards a cohesive set of strategic objectives and maintain efficient timelines in the completion of tasks
• Along with the Director of Talent Acquisition and Retention (DTAR) Organize and administer Human Resource activities for the area of service delivery for the Sydney office
• Support the sales process and prospect client relationship management activities as required by the Director of Sales and Solution Engineering and the Head of Business Development
• In conjunction with the COO and CTO, assist in the continual audit process and procedure improvement
• Working with the Systems Engineering team, ensure that audit processes and procedures are being followed
• Where applicable, lead additional training sessions and lunch and learns for existing employees to ensure that the correct audit process is being adhered to
• For 2550% of your time, the SDM will directly interact and lead a major ongoing or existing implementation. This will include mínimal project management activities and some business analysis activities
• Assisting the DTAR and COO by tracking current BA employee utilization and assisting in forecasting current and future requirements (and potential growth, which may include new hires) for a minimum of six months
• Assisting the DTAR, coaching and developing new and existing BA hires

Does this sound like you?

• Minimum 2 years of direct team management experience
• Demonstrated knowledge and expertise in leading & managing all aspects of client service delivery
• Excellent judgment, strategic thinking, time and stress management, and problemsolving skills
• Sound knowledge of conflict management
• Detailoriented, with strong organization, prioritization, and decisionmaking skills
• Proficiency in software like MS Office, Google Workplace, and Project Management Software (MS Project, Smartsheet, Celoxis, GanttPRO, LiquidPlanner, etc).
• Understanding of Microsoft operating systems and server technologies
• Experience with MS-SQL Server and/or database structures and principles
• A strong understanding of Reporting Services will be an asset
• Clear understanding and agile, Kanban, and full software development life cycle
• Solid understanding of Project Management Principles
• Solid background in assetbacked structured finance, securitization, and accounting principles is desired
• Exceptional interpersonal and clienthandling skills with the ability to present to and train groups of people in a clear and concise manner are essential
• Bachelor's Degree in Business Administration, Mathematics, Computer Science or Applied Science is preferred
• CFA designation and/or PMP certification is an asset
• Autonomous selfstarter with a preference for a collaborative, agile work environment

What you can expect from us
At TAO Solutions, our performance-driven culture is built on successful teamwork. We are ranked as one of the top companies to work for by Great Place to Work Canada and recognized as one of the