Service Desk Team Lead - Clayton, Australia - Sirius People

Sirius People

Verified Company

Clayton, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Melbourne South East

Team Lead role
Perm FullTime

This is the perfect role for a hands on Service Desk Team Lead looking for their next step. The opportunity for growth and development in this role is off the charts

In this role you will be:

Managing and mentoring a team of Service Desk Engineers across different sites in Australia and NZ
Traveling to different sites to build relationships with business stakeholders as required
Mentoring and supporting the team across all Level 1 and Level 2 support requests
Reporting to Senior Managers and Stakeholders on a regular basis
Ensuring the team have the right training required
Supporting projects across the business as required from the support desk side of things
Managing the team roster and be responsible for service desk resourcing
Delivering a high level of service availability through the coverage of phone services during busy periods

To be successful you will need:

Previous experience in a Team Lead role for Service Desk
Ability to communicate with Stakeholders across the business
Ability to travel as required around Melbourne, Interstate and Internationally as required
Broad technical knowledge with experience in the following technologies:
Microsoft infrastructure (Server, Desktop, AD/AAD, SQL, HyperV)
Networking (WAN/LAN/Routers/Switches/Firewalls/VoIP/Citrix/VPN)

Security

General best practice security principles
Experience with ServiceNow ITSM would be beneficial

This role is a 4 days on site role, and does require someone who is still very hands on and comfortable with answering the phone and closing out support tickets.

There is a lot of growth expected for this organisation and a few different options for progression in the coming years for the right person.

If this sounds like you, please do submit your details through, we would love to have a conversation.

To Apply

Please submit your word version of your resume through for review and we will respond to you as soon as possible.