Exceptional Service Coordinator - Acacia Ridge, Australia - Richard Jay

Richard Jay

Verified Company

Acacia Ridge, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

We want you to join our team

Providing laundry machinery, dishwashing and chemical dispensing solutions to a diverse range of businesses throughout Australia
The Service Coordinator will be responsible firstly for managing the day-to-day operations of our busy service team.

You will plan and coordinate the delivery of Richard Jay's services.

You will build and maintain relationships with customers, working to continuously improve the level of service by ensuring that our customers' requirements and Richard Jay's Service and Spare Parts targets are met.

Founded in 1969, Richard Jay is a wholly owned Australian company, internationally recognised for providing laundry machinery, dish washing and chemical dispensing solutions for hospitality, healthcare, government, and community operations of all sizes.

With a genuine national footprint (unusual in the commercial/industrial laundry industry) we understand that people are a business's No. 1 asset.

This is a unique opportunity for the right person to learn every aspect of our expanding business and become a part of our national team.

This rewarding role comes with many benefits, one of which is working with our own technicians and contractors in the industry and a supportive management team.

Key responsibilities and duties:

Responsible for daily planning and scheduling
Coordinate Service technician's daily activities
Coordinate Contractors activities
Responsible for ensuring all set policies and procedures are applied and adhered to
Answering calls on behalf of the Service and Spare Parts departments
Work crossdepartmentally to research and resolve customer machinery issues.
Able to deescalate calls
Logging and allocating service jobs for the Service technicians
Responsible for posting all internal and external Service jobs
Responsible for providing superior customer service, building, and developing relationships between service technicians, contractors, administration staff, customers and clients
Ensure all timesheets and invoices from Contractors are processed in a timely manner
Quoting service jobs and parts to customers
Coordinating and assisting with yearly stock takes
Identifying new business opportunities and reporting to management
Keep management team up to date with current market trends
General administrative and ad hoc duties as required

Key skills, experience and qualifications required:

Proven experience successfully working in a service environment
Experience in Preventative Maintenance agreements
Excellent written & verbal communication skills
Knowledge of Microsoft Office Applications with excel being essential
An advantage would be knowledge in using Microsoft Dynamics
Superior customer service skills, both internal and external customers
Highly organised and structured, able to deal with multiple tasks and competing priorities
Excellent attention to detail and results driven
Vaccinated against COVID19.

What's on Offer: