Desktop Support Analyst - Sydney, Australia - AC3

AC3
AC3
Verified Company
Sydney, Australia

1 week ago

Olivia Brown

Posted by:

Olivia Brown

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Description
Highly paid

  • Immediate Start
  • 2 month contract with government finance agency
  • Highly paid
  • Immediate Start
  • 2 month contract with government finance agency


Seeking an experienced End User/Desktop Support Engineer to join a government department that operates within the banking and finance space, on an initial 2 month contract to provide face to face support to a range of end-users.


Responsibilities:


  • User onboarding & offboarding, password resets via Azure Active Directory
  • Troubleshoot software and hardware issues and provide solutions in a timely manner
  • Assist with basic network and security setup and maintenance
  • Document support incidents and solutions in a ticketing system using ServiceNow or similar
  • Perform routine maintenance and updates to computer systems

Requirements:


  • MUST BE BASED IN SYDNEY
  • 2+ years of experience in level 12 desktop support role
  • Strong technical skills in Windows operating systems and Microsoft O36
  • Good understanding of networking aspects such as DNS, DHCP, TCP/IP
  • ITIL Foundation Certificate (or equiv. experience)
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Excellent customer service and communication skills:

  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits:


  • Amazing culture, voted best place to work
  • Immediate start
  • 2 month contract, likely to extend
  • Prime views of harbour bridge from the top floor office
  • Close to public transport
  • Amazing onsite EOT facilities
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