Building Support Coordinator - Melbourne, Australia - Metricon

Metricon

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Love Where You Work

We believe creating a strong workplace environment for our people plays a powerful role in engagement, work satisfaction and career progression.

Metricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.
This role is a Hybrid work arrangement working from home and in the office each week.

You will proactively manage customer expectations by ensuring they are regularly updated on the status of their home during the building process.

Love working with our experienced Site Managers to get our customers to settlement with mínimal touch points whilst entering everything in our Clickhome Database to drive the jobs through.

Reporting to the Building Support Manager, your responsibilities will include:

Proactively managing customer expectations by ensuring clients are regularly updated of the status of their home during the building process
Effectively communicating and maintaining the professional link between Metricon clients and site personnel to ensure feedback and resolution
Maintain customer files with relevant contract, variations and other required documentation
Creating workflow, completing tasks as they arise
Provide all relevant documentation including compliance certificates to nominated Building Inspector
Confirm with Site Manager that inspections are complete in order to achieve occupancy permits
Coordinate the installation of gas line/ meter with authority using CPT reports
Coordinate electricity disconnection with service provider upon settlement
Ensure all the information kept in the database is correct and up to date (client details)
Completing and managing data entry and report compilation; and
Maintain and constantly develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients.

Metricon will offer you:

Hybrid work arrangements working from home and in the office each week
Sit with your Team Leader who has come from this role, every week and partner with them and go through each of your job numbers using your Clickhome Workflow Report
Clickhome Database training through your Team Leader and our experienced Clickhome Inhouse Trainers
Free Onsite Parking at our Mount Waverley Head Office
Just off the Monash Freeway at Blackburn Road so easy to get to
Be supported by a Management Team that has a Culture Where U Matter
Ongoing learning and development opportunities to help build your skills and reach your potential whether through nationally accredited courses, our highly engaging elearning portal or other comprehensive training programs
No two days are the same and no two customers are the same you work with so learn each and everyday on the job

Metricon Homes

Australia largest, and HIA Voted #1 Home Builder for the 7th Consecutive Year
We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
Attractive housing discounts on our awardwinning homes
You Matter Physicall fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being
24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
Experience in a customer focussed role with conflict and problem management focus
Building knowledge in the industry currently or built before or know how to read plans / contracts
Proven ability to work in a pivotal customer contact role in a customer focused, time critical working environment
Highly organised ability to multitask and deal with a variety of activities
Highly developed interpersonal and communication skills
Proven ability to work in a positive and professional manner in a goal orientated environment;
Intermediate Microsoft WORD EXCEL and OUTLOOK computer skills; and
Some experience in using database systems is an added advantage.

**This role requires a national police check to be undertaken on the successful applicant.