Marine HVAC Service Supervisor - Council of the City of Sydney, Australia - Chillflow Solutions Australia Pty Ltd

Description

Air Conditioning & Refrigeration (Trades & Services)

Full time

$100,000 – $140,000 per year + OT + Super + Bonus

Our mission at Chillflow Solutions is to bring innovation to the marine HVAC industry through collaboration with our clients and partners to deliver comprehensive specialist HVAC & refrigeration engineering solutions at the highest quality.

Our services range from design, supply and installation to service, maintenance and ongoing life-cycle support of marine and industrial HVAC Chillers and refrigeration equipment.

Being the sole appointed Australian distributor for J&E Hall ltd (member of the Daikin Group) Marine products which gives is access to first class training and HVAC chiller equipment.

We now have a great opportunity available for a supervisor / service manager to join us to manage and lead our team of highly skilled engineers and technicians.

The Role

• Permanent full-time position
• Mould and manage a close-knit team of experienced engineers and technicians in this specialist marine & industrial HVAC business
• Growing opportunities for personal and career development and sincere investment to help you achieve your best.
• Opportunities for career development
• Dynamic role with multi-disciplinary requirements
• Perfect for an enthusiastic and ambitions person wanting to further their career.

Responsibilities

• Organise and manage the day-to-day business operations of technical staff
• Scheduling and general technical support of service team
• Assisting and supervising service team onsite
• Ownership and management of sustainment / maintenance projects
• Working with technical sales to ensure jobs are completed on time and on budget
• Focus on implementing, utilising and improving operational processes to streamline operational activities and ensure quality outcomes
• Management of all resources and assets to ensure optimal efficiency, and forecasting of requirements to ensure continuity
• Participation in every stage of the sales process, from enquiry through to invoicing
• Key client management and customer service engagement of the highest level
• Ensure all operational documentation, including service reports & quality documentation etc are developed and presented in the most professional way
• Oversee the totality of job delivery to clients, in alignment with established processes
• Prepare reports, budgets and expense schedules, and analyse for variances and trends that create risks or opportunities for the department
• Recommend corrective actions and strategies to ensure the department is operating at peak efficiency & performance
• Review all jobs for accuracy, integration, profitability and efficiency, and act as the final stage of approval before sending them for invoicing
• Actively seek, engage and maintain customer relationships
• Be the central point of communication for all client technical enquiries and job requisitions
• Assist in management of stock control, external provider relationships, warehousing and logistics
• Create strong team cohesion through regular engagement, coaching & mentoring, team building and performance appraisals and general HR duties.
• Engage with all other business departments and participate in strategic planning

The Candidate

• Technical background and experience in a relevant field
• Ability to create a good plan out of nothing, and determination to accomplish goals
• Excellent critical thinking and problem-solving skills
• Good data analysis, planning and organisational skills
• Excellent written and verbal communication skills
• Good leadership qualities with the ability to provide direction, empathise and understand, create a team environment and bring out the best in their staff
• Experience running a medium sized team of varied tradespeople
• Proficient with the Microsoft Office Suite (especially Excel, Word & Share point) and above average computer literacy
• Above all else - drive, energy and a practical approach are the skills we value

Mandatory:

• Trade Qualification – Cert III in Air-conditioning and Refrigeration
• White card/construction card
• Full unrestricted Australian work rights
• Ability to pass AFP police check

Preferred but not essential:

• Supervision experience in a similar role
• Experience in project management

What you'll get in return:

• New Hilux dual cab company vehicle and fuel card
• Market leading salary
• Opportunity for optional offshore work
• OEM specific training (J&E Hall)
• Performance bonus system
• Superannuation
• Regular training and career progression opportunities
• Specialist tools, mobile phone

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have as a Service Supervisor?

Do you hold a Construction Induction Safety certificate (White Card)?

Do you hold a current Refrigerant Handling Licence (RHL)?

Do you have a current Police Check (National Police Certificate) for employment?

Do you have a current Australian driver's licence?

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