Casual Tenancy Intake Worker - Campsie, Australia - Metro Assist

Metro Assist

Verified Company

Campsie, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

**Tenancy Intake Worker
-
Attractive not-for-profit salary packaging options:

Above Award wages

- **Convenient Campsie based location
Metro Assist (formerly Metro Migrant Resource Centre) is seeking an enthusiastic
Tenancy Intake

Worker on a short term casual basis
to join our dynamic organisation which is committed to making
a positive impact in people's lives.

About us
Metro Assist's vision is to achieve a socially just society that respects individuality, dignity and
diversity and provides avenues for all people to fulfil their potential. We work with individuals,
families and communities of diverse backgrounds including migrants and refugees, and support in
their efforts to become resilient and empowered through our range of services.

We provide refugee settlement support, employment services, family services, emergency relief,
tenancy advice, financial counselling and undertakes community development projects and

About the role
The role is currently a casual position, 3-4 days per week to 30 June 2024, and based in our Campsie

Head Office. Southern Sydney Tenants Advice and Advocacy Service (SSTAAS) provides information

and advice to tenants on their rights and obligations as residential tenants. The primary function of

the service is the delivery of a telephone information service to tenants within the identified

catchment area. This service is supplemented by a casework service which can include

representation to The NSW Civil and Administrative _Tribunal_ (NCAT) and Housing Appeals

Committee (HAC), or advocacy on behalf of tenants to formal complaint bodies such as the NSW

Ombudsman or Registrar of Community Housing. The Service provides assistance to a range of

residential tenants including those in the private rental market; social housing; tenants in residential

parks; boarders and lodgers.

The Tenancy Intake Worker will provide telephone information to tenants on their rights and

obligations; and will refer those tenants needing intensive assistance and advocacy to the tenant

advocates within the SSTAAS team.

**involved/work-with-
The salary is based on the SCHCADS Award with Above Award rates of pay, generous salary

packaging options are available to increase your take home pay, and additional paid wellbeing

leave days are provided to all staff. The successful applicant will also benefit from ongoing

support & supervision, and have access to our confidential Employee Assistance Program offering
**a range of wellbeing supports.
**Essential Selection Criteria

Tertiary qualifications in relevant studies; or equivalent knowledge and experience.
Willingness to complete the Tenants Union training, Tenancy Advice and Advocacy.
Demonstrated experience in information provision.
Demonstrated ability to deliver culturally and linguistlically appropriate services.
Advanced IT skills proficient in the Microsoft Office suite of products.
Welldeveloped ability to multitask and prioritise with strong attention to detail.

**Desirable Selection Criteria
**- Minimum 12 months working experience in TAAS preferred.

Bilingual in Mandarin is desirable.

HOW TO APPLY

We aim to appoint the right person to this role as quickly as possible to ensure a smooth
**- A cover letter

Statement against selection criteria
A current resume including your full name, postal address and contact number
Two of the most recent workrelated referees stating names, positions and contact details

For enquiries regarding this position, please contact our HR Manager Michelle Aldred on

**Please note that only shortlisted applicants will be contacted.

_Metro Assist is an Equal Opportunity Employer and supports an inclusive approach in the _

_genders, LGBTQIA+ people, Aboriginal and Torres Strait Islander peoples, and people with disabilities. _

_current Working with Children Check. _

_The successful applicant will be required to provide evidence of appropriate legal rights to work in _
**_Australia._