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    ITSM Practice Specialist - Brisbane City, Australia - The State of Queensland

    The State of Queensland
    The State of Queensland Brisbane City, Australia

    Found in: JobGet AU C2 - 1 week ago

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    Description

    Transport and Main Roads (Organisation site )
    Technology; Information Technology; Corporate; Carseldine

    In the role of Information Technology Service Management (ITSM) Practice Specialist, you will apply ITSM frameworks, processes, and tools, to provide comprehensive support across a variety of practices within the Service Management Office (SMO). The ITSM Practice Specialist will understand the goals, objectives and strategies of the practices under Management and to provide support to the ITSM practice Leads within the SMO as delegated.

    As the ITSM Practice Specialist, some of your responsibilities will include:

    • Coordinate and lead the efforts of staff towards the resolution of managed incidents experienced within the ICT environment, while providing timely updates to stakeholders and customer representatives through various mediums.

    • Participate in the continuous improvement of ITB's Incident Management process focusing on maximising service availability, improving quality, efficiency, cost effectiveness, stakeholder communication and customer satisfaction.

    • Assist ITSM practice leads with the implementation and maintenance of ITSM processes, including Incident Management, Change Enablement, Problem Management, Configuration Management, Capacity Management and other ITSM practices. Collaborate with stakeholders to ensure adherence to established processes and identify areas for improvement.

    • Adhere to ITSM standards, policies, and procedures to optimise service delivery and customer satisfaction by applying IT Information Library (ITIL) frameworks and methodologies to ITSM processes and continuous improvement.

    • Create and maintain strong internal and external stakeholder relationships with ITB colleagues and customer representatives in relation to all aspects of the department's Service Management practices.

    Applications may remain current for 12 months.

    Job Ad Reference:QLD/559118/24

    Closing Date: Thursday, 2 May 2024

    Further information

    We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .

    Please ensure you download all attachments and follow the instructions on how to apply.

    Documents

    Before applying for this vacancy please ensure you read the documents below.

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    We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity , including making any reasonable adjustments to support you through the recruitment process.

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