Student Services Officer - Adelaide Region SA, Australia - The University of Adelaide

The University of Adelaide

Verified Company

Adelaide Region SA, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

(HE04) $69,043 to $75,677 per annum plus an employer contribution of 17% superannuation applies.

Do you love delivering excellent customer service? We have a fulltime, continuing opportunity available for a Student Services Officer to join our collaborative team.

The Ask Adelaide Student Services Officer provides exceptional student service across an omni-channel environment, with broad knowledge across all University services.

Working under general direction, you will be expected to take ownership of a student's enquiry and liaise with stakeholders to find the most suitable referral or outcome for the student.

You will work amongst a large team of staff and will be trained in multiple areas and systems.

To be successful you will need:

Demonstrated experience and commitment in delivering customer centred service in a shared service model.
Demonstrated ability to learn new systems and adopt to new technologies.
Demonstrated experience in a highvolume shared service structure providing multichannel service delivery including face to face and call centre responsibilities.
The ability to work effectively across omniservice channels to meet demand and the student lifecycle.
They will have strong networking capabilities and a passion for customer service.

Enjoy an outstanding career environment
The University of Adelaide is a uniquely rewarding workplace.

The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you a vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading.

Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our culture is one that welcomes all and embraces diversity consistent with our Staff Values and Behaviour Framework and our Values of integrity, respect, collegiality, excellence and discovery.

We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.

In addition, we offer a wide range of attractive staff benefits

These include:

salary packaging; flexible work arrangements; high quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities.

Learn more at:

Your division's broader role
The Division of Academic and Student Engagement drives the University's strategic activities in relation to learning and teaching. This includes ensuring all Adelaide students have a quality experience, and investing in our academic staff's professional development.

Learn more at:

If you have the talent, we'll give you the opportunity. Together, let's make history.
Applications close 11:55pm, 7 August 2023.

For further information

For a confidential discussion regarding this position, contact:
Josie Ferrone
Senior Student Services Officer / Acting Team Leader - Ask Adelaide

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