Customer Service Advisor - Ballarat, Australia - Westpac Group

Westpac Group

Verified Company

Ballarat, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Join our strong team of bankers in Ballarat

Parttime role, 20 hours per week
Strong customer service experience essential

How will I help?

We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their needs.

The role of a Customer Service Advisor is a key customer facing position in our branch network as you will have quality conversations with our customers on a day-to-day basis, creating a stress-free, seamless experience for each person you serve.

As a Customer Service Advisor, your role will entail: _
Welcoming all customers that come into the branch, creating a warm and positive first impression as they enter
Helping customers with transactional and savings banking needs
Building strong relationships with customers
Providing relevant banking advice to suit their situation and goals
Referring customers onto our team of specialists when required
Educating customers on new technologies to assist them in the future

What's in it for me?

In a word, lots Over time, you will be well trained to provide general banking information and steadily turn into a banking specialist.

Due to the size of our network, we are confident in providing a clear pathway for progression as a result.

In addition to this, you can expect financial benefits for being part of the Westpac team (like special banking, wealth, and insurance offers) you'll be paid well, and supported throughout your career so you can grow as you do.

You'll also be encouraged to take part in our fun community projects as a paid volunteer.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.

This includes leave to organise adoptions, surrogacy, and foster care arrangements.

And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?

Strong background of facetoface customer service, with experience handling cash quickly and accurately
Ability to multitask in busy environments
Able to build relationships with customers from all walks of life
Comfortable exploring and identifying customer needs through asking the right questions and proactively contacting existing customers
Sales or banking experience highly desirable, however we believe we can teach these skills to an individual with a cando attitude and eagerness to learn more

What's it like to work there?

We aim to provide one big, supportive team to help us reach our vision to become one of the world's great service companies.

Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills.

As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility - and one where everyone belongs.