Workforce Planning Manager - Perth, Australia - Commonwealth Bank of Australia

Commonwealth Bank of Australia

Verified Company

Perth, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Workforce Planning Manager

Workforce Planning Manager

You are a passionate advocate for workforce management, excelling in data analytics.
We are a focused team delivering worldclass results for stakeholders with high performance.
Together, we deliver an exemplary experience for Bankwest, stakeholders, and the CBA Group

See yourself in the team.

The workforce optimisation team creates strategic operational plans for Bankwest, aiding critical resourcing decisions with medium-long term forecasting, enhancing performance through data-driven insights for contact, digital, and retail operations.

Do work that matters.

As a Workforce Planning Manager, you will lead a team of analysts in supporting contact centre teams with resourcing, planning, reporting, and guidance.

Provide medium to long-term workforce planning for resourcing, budgeting, and productivity.

Manage E2E medium-term planning for all business lines within Bankwest's budget process. Collaborate to meet budgetary goals while delivering exceptional customer outcomes.

Drive discussions for operational efficiencies and lead productivity initiatives in collaboration with Finance and business stakeholders, ensuring impactful outcomes and efficient resource allocation.

More specifically, you will

Manage stakeholder relationships, establish and lead cadence to drive business outcomes while balancing people and engagement.
Lead collaboration with Business, Delivery, Strategy, and Finance for Bankwest's annual budget, supporting endofmonth reconciliation and reforecasting.
Develop analytical models for change initiative impact forecasting, supporting workforce planning readiness to mitigate change effects.
Collaborate with stakeholders to align forecasts with budgets.
Use metrics and intelligence for tailored sitelevel recruitment planning, aligning with strategic site footprints, offering management tailored recommendations.
Analyse volume trends for resource planning, mitigate service risks. Lead productivity initiatives for operational efficiencies, cost savings, and improved customer outcomes.
Support workforce planning for assessing project impacts on business benefits.

We want to hear from you if you have the following skills or attributes.**- Contact Center Workforce Management Team experience.

Skilled in Aspect or similar Workforce Management Software
Achieves objectives, meets deadlines, manages priorities.
Delivers exceptional service to customers.
Solutionsoriented, positive attitude
Desired: Understanding of provisioning, credit lifecycle

In addition to the above, you must proactively recognize, discuss, and mitigate current and future risks.
Does this sound like you?.
We support our people with the flexibility to balance their work. Talk to us about what might be possible for this role.

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Advertising End Date: 13/03/2024

Job ID REQ201186